IT Consultant

WHO WE ARE

We are a young, fast-growing IT consulting company. For our clients, we are problem solvers in the areas of Customer Service, CRM, and BI. We achieve this with a great deal of creativity, transparency, and ambition, which makes us proven partners for clients ranging from start-ups to large corporations.

LEAVE YOUR FOOTPRINT

• Through your strengths in creativity, ambition, and diligence, you will achieve great things with us and constantly take LW to the next level.
• With us, you will be perceived as the person you are. Everyone counts, everyone makes a difference!

YOUR TALENT

Whether as a Customer Success Manager, IT Consultant, IT Advisor, IT Project Manager, or Account Manager:

You have a sound technical understanding of cloud software integration (including API documentation) and are interested in modern Customer Success processes.

• You have deep experience in strategic client management from onboarding to renewal.
• You think strategically and have a strong understanding of long-term client support and development.
• You have extensive Zendesk knowledge, at least 3-5 years ideally as an admin.
• Knowledge in the field of Artificial Intelligence (AI) is a big plus – we prefer candidates who already have deeper experience here or bring corresponding skills to their profile.
• You act proactively in client management, identify potential and challenges early on, and independently derive measures.
• Native-level German skills are a must, very good English skills are mandatory.
• You are an "outside-the-box" problem solver.
• You have a confident demeanor, are ambitious, and work independently.
• You reside in Germany, Switzerland, Austria, or Spain.

HAVE AN IMPACT

• Strategic and technical consulting for cloud software in the area of Customer Success
• Implementation and optimization of software solutions for sustainable client support
• Building and maintaining long-term client relationships with a focus on added value and growth
• Proactive identification of optimization potential along the customer journey
• Interface between client and development
• Development of creative solutions and acting as an initiator for modern IT and Customer Success processes

WHY LEAFWORKS

We are an international, diverse, like-minded team. We look at the human side first and then at the skills, in that order. Regardless of your education, age, where you live, where you come from, or what your resume looks like: Come as you are and be yourself!

• Micro-management is not your style? Neither is it ours: You can manage your own working hours and we work 100% remotely. Fancy co-working with LWees near you every now and then? You are welcome anytime.
• The result counts: You decide how you work.
• Basis of trust: Trust is everything. Period.
• Remote is where the magic happens: You get the equipment you need to work.
• Get to the Next level: Further education, training, or courses? Talk to us directly, that is part of it too.
• Stay connected: Through regular exchange and feedback talks, we live transparency and openness.
• Prepare for challenges: You won't find boring projects with us. Be prepared to step out of your comfort zone.
• Here to stay: We build on long-term cooperation. We do not have fixed-term employment contracts.
• Dress code: No thanks.
• The WE counts: Through numerous co-working sessions and team events in Germany and abroad, we strengthen our cohesion and our very special LW culture.
• Get started right away: An onboarding process that helps you settle in. Your onboarding buddy will be by your side from day one.

Sounds cool? Great, then just send us your resume. We don't need a cover letter!