IT Consultant

• Setup and Maintain customer computers, server and network infrastructure
• Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.)
• Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections
• Handle incoming phone call and escalation of problems
• Update information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base)
• Do IT Documentation (IT Asset, Knowledge Base, Topology, Licensing, etc)

If you feel you are the right candidate for this position, send your CV to hrd[at]bicom.co.id

Requirements

• Minimum 1 year working experience
• Understand Network Basic Concept such as routing, switching, etc.
• Familiar with Mikrotik router device
• Proficient in English both oral & written
• Willing to be located in customer site
• Candidates who live in West Jakarta are preferred

Benefits

Bonus, Health Insurance, BPJS, Jamsostek, Compensation, Commission, IT Consultant Knowledge