IT Coordinator
Description
At Compu Dynamics, we don’t just build infrastructure—we create the backbone of the digital future. As North America’s premier technology infrastructure design-build partner, we design, construct, and maintain mission-critical data centers for some of the world’s most innovative companies. With roots in one of the fastest-growing data center markets in the world, our growth is as intentional as our impact.
Summary/Objective
Compu Dynamics is a national datacenter construction and systems integration company. We are growing fast across multiple offices, field sites, and a manufacturing plant. Our IT infrastructure is managed by an outside partner, and we are adding our first in-house IT team member to be the bridge between our people and that partner.
The IT Coordinator is the go-to person for IT at Compu Dynamics. This role owns our relationship with our managed service provider (MSP), handles hands-on support for employees, and keeps our devices, accounts, and software organized. The IT Coordinator works directly with the CFO and gains broad exposure to the business systems that run a growing construction company.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- MSP & Vendor Management
- Serve as the primary point of contact with our MSP: open, prioritize, and follow up on tickets; escalate issues; and hold the MSP to agreed service levels.
- Track software subscriptions and renewals, and flag cost savings.
- End-User Support
- Provide first-line, in-person support for hardware, software, printers, phones, conference rooms, and network connectivity.
- Coordinate user access and basic support for business applications such as NetSuite, Procore, and Concur.
- Travel occasionally to other offices, job sites, or our plant for setups and support.
- Onboarding, Offboarding & Account Administration
- Run employee onboarding and offboarding: accounts, licenses, laptops, phones, and access to business systems.
- Administer Microsoft 365 day to day: users, groups, mailboxes, licenses, Teams, and SharePoint permissions.
- Asset & License Management
- Maintain an accurate inventory of laptops, phones, peripherals, and software licenses, including purchasing, setup, and returns.
- Security, Compliance & Documentation
- Support security and compliance work with the MSP: MFA, device updates, security awareness training, and evidence gathering for audits (e.g., SOC 2).
- Write simple how-to guides and keep IT documentation current.
Success Factors and Company Values
- Professionalism: Represents IT with a responsive, customer-first approach and explains technical issues clearly to non-technical employees.
- Exceeding Expectations: Follows every ticket through to resolution, holds the MSP to agreed service levels, and looks for ways to improve and save costs.
- Mutual Respect: Treats every support request as important, from the field to the executive team, and builds a strong working partnership with the MSP.
- Integrity: Protects company data and access, keeps inventory and license records accurate, and handles sensitive information with discretion.
- Safety: Follows all site safety rules and PPE requirements on job site and plant visits, and supports a secure IT environment through MFA, updates, and security training.
Supervisory Responsibility
There are no supervisory responsibilities with this role.
Work Environment
This job operates primarily in an office environment at our Chantilly, VA headquarters, with occasional visits to other offices, job sites, and our manufacturing plant. This role routinely uses standard office equipment such as computers, phones, copiers, etc., along with IT hardware and tools. Job site and plant visits require adherence to site safety rules and PPE.
Physical Demands
While performing the duties of this job, the employee is occasionally required to stand; walk; sit, including as a driver or passenger of an automobile; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; kneel or crouch to set up equipment; talk or hear. The employee must occasionally lift or move IT equipment and supplies, up to 50 pounds.
Position Type
This is a full-time, on-site position. Days and hours of work are typically Monday through Friday, with occasional after-hours work as needed for setups, outages, or support.
Required Education and Experience
- 2 to 4 years of experience in help desk, desktop support, or at an MSP.
- Hands-on Microsoft 365 and Windows 10/11 experience.
- Working knowledge of networking basics (Wi-Fi, VPN, DNS, DHCP), printers, and peripherals.
- Experience working in a ticketing system and managing issues through to resolution.
- Strong communication and customer service skills; able to explain technical issues to non-technical people.
- Organized, dependable, and comfortable owning a vendor relationship.
- Valid driver's license and ability to lift 50 lbs.
Preferred Education and Experience
- Entra ID (Azure AD) and Intune experience.
- CompTIA A+, Network+, or Security+; Microsoft 365 Endpoint Administrator certification.
- Experience in construction, engineering, or a multi-site business.
- Exposure to ERP or project management systems (NetSuite, Procore, or similar).
- Basic scripting (PowerShell) or automation.
Travel
Occasional travel is required to other offices, job sites, and our manufacturing plant for setups and support.
Compu Dynamics offers a comprehensive benefits package that supports the health, well-being, and growth of our team members. Full-time employees are eligible for:
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Medical, Dental, and Vision Insurance – effective the first of the month following hire, with plans currently offered through Cigna.
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401(k) Retirement Plan – automatic enrollment at 3% on your date of hire; company match up to 4% (with a 7% contribution needed to receive the full match), plus profit-sharing opportunities.
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Employer-Paid Life Insurance – coverage equal to 1x your salary.
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Short-Term Disability (STD) – fully paid by Compu Dynamics.
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Voluntary Benefits – including Long-Term Disability, supplemental life insurance (employee, spouse, children), Accident, Critical Illness, and Hospital Indemnity coverage.
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Paid Time Off (PTO) – accrue up to 160 hours (4 weeks) annually, beginning after 60 days of employment.
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Paid Holidays – 7 company-observed holidays plus a floating holiday.
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Birthday Time Off – 8 hours of paid time off during your birthday month.
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Paid Parental Leave – 8 weeks maternity leave and 2 weeks paternity leave, concurrent with FMLA.
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Volunteer Time Off (VTO) – 40 hours annually for community service.
- Boot Reimbursement – up to $150 annually, available from your first day.
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Tool Reimbursement – $250 annually, available after 60 days.
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Tuition Reimbursement – up to $5,000 annually for approved educational programs.
Compu Dynamics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
Compu Dynamics complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.
Compu Dynamics expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Compu Dynamics employees to perform their expected job duties is absolutely not tolerated.
Skills
As published by greenhouse · 9 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (1)
- If yes to the above question, please list the name and relationship. optional
Pick from a list (7)
- Are you legally authorized to work in the United States?
- Will you now or in the future require sponsorship for employment visa status (e.g., H-1B)?
- Do you have a relative or someone in a close personal relationship who currently works for Compu Dynamics or any affiliated company?
- Do you have 2+ years of experience in help desk, desktop support, or at an MSP?
- Have you administered Microsoft 365 users, licenses, mailboxes, and Teams/SharePoint permissions?
- This role is fully on site in Chantilly, VA. Are you able to commute daily?
- Which certifications do you hold?
Written answers (1)
- Describe your experience working with a managed service provider, either at one or as the client-side contact.