IT Customer Service Desk Advisor - 1st Line Support
Posted
Summary
First-line IT service desk role at Scotland's Rural College in Edinburgh: the advisor is the first point of contact providing IT support and training to staff and students, resolving end-user issues while building good working relationships. Core focus is customer service and 1st line IT support.
About The Team: SRUC (Scotland's Rural College) is a specialist higher education institution delivering tertiary education, research and consultancy. SRUC's principal purpose is to advance education, science, research, and environmental protection and improvement in rural and land-based industries, both domestically and internationally. The Opportunity: The purpose of this role is to provide IT support & training to end users and students across SRUC whilst maintaining and creating good working…