IT Customer Service Officer (Perm role, West area, up to $3200) #IRT

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We are hiring and the details of this role are:

Job title: IT Customer Service Officer (Perm role, West area, up to $3200)

Working arrangement: 8am – 8pm, 5 days' work, can be working on weekends as well if rostered.
Location: Jurong East

Job Description:

Maintain the operation of the system dashboard/portal to ensure seamless customer service delivery.
Conduct system monitoring and administration tasks to address potential issues proactively.
Respond swiftly to calls when activated and investigate disturbances, ensuring timely resolution.
Address all inquiries related to seasonal applications, refund matters, and changes of particulars promptly and effectively.
Communicate with users via email, telephone, and the portal to provide assistance and resolve issues.
Ensure the production of daily/monthly reports showcasing occurrences, including email reports and call tracking.

Requirements:

Minimum 1 year of experience in IT customer service, IT helpdesk, service desk, or technical support.
Good verbal and written communication skills.
Experience handling customer enquiries via phone, email, and online portals/ticketing systems.
Able to work on a rotating shift, including weekends and public holidays when rostered.
Able to work independently and in a fast-paced environment.
Proficient in Microsoft Office applications (e.g., Word, Excel, Outlook).

Interested applicants please send your resume to rita@recruitexpress.com.sg

Rita Shi Tianhe

R26162019

Recruit Express Pte Ltd

EA License No: 99C4599

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