IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA - DISA/HC Operations and Command/Future Operations .

Serves as an IT Specialist with responsibility for analyzing and resolving a complete range of problems within the scope of the activity operations and refers operational problems to the appropriate technical expert.

Develops and manages customer performance requirements and customer support policies and procedures.

Serves on application implementation team to ensure that customer service requirements are addressed. Reviews technical and design specifications to address customer requirements.

Conducts trend analyses to identify areas where additional customer training and assistance is needed and initiates appropriate action such as defining new training requirements.

Develops, updates and maintains a comprehensive database of technical and corresponding resolutions.

Applies a comprehensive knowledge and skill in applying customer support concepts and methods.