IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the PROFESSIONAL Work Category at the FULL PERFORMANCE Work Level within the CES Occupational Structure. It is located in the DISA - Global Service Desk Division- DISA - IT6 / Global Service Desk Division.

Duties may vary based on organization and work role of the position selected for but may include the following:

Serves as a technical analyst and primary customer liaison.

Resolves problems involving integration or configuration issues of a wide variety of applications and desktop configurations.

Provides technical advice and assistance to include troubleshooting, diagnosing, and resolving customer application problems.

Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements.

Reviews, validates, and standardizes problem resolutions for inclusion in the problem resolution database.

Applies information security/information assurance policies, principles, and practices in the delivery of customer services.