IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)
Summary
An IT Cybersecurity Specialist at DISA's Customer Support Directorate in Fort Meade, providing expert technical support to customers on client-level hardware and software, resolving the most complex problems, and developing IT policy, procedures, and training under the Cyber Excepted Service supporting US Cyber Command.
This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in thethe DISA FE/Endpoint Svcs/Customer Spt Directorate.
Provides technical support to customers who need assistance utilizing client level hardware and software inn accordance with established or approved organizational process components.
Applies expert knowledge and skill in troubleshooting procedures in the resolution of the most complex customer problems.
Briefing mid-level management and IT staff on the status of information technology systems, project, or daily operation, including the communication of technical information to a non-technical audience.
Develops, interprets, plans, and applies policy, process, procedure and strategy in the delivery of multi-disciplined IT services to achieve integration/interoperability for assigned systems.
Develops, updates and maintains a comprehensive database of technical and corresponding resolutions. Provides group and individual training to other customer support specialists on technical issues and new customer support technologies.