IT Cybersecurity Specialist (CustSpt/InfoSec)

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. It is located in the DISA - Hampton Roads Tier 2 Endpoint Branch (IT3H3).

Diagnoses and resolves application, desktop, and network configuration issues as primary customer liaison, recommending configuration changes and escalating unresolved system problems to senior specialists

Provides technical incident response by troubleshooting customer application problems and validating, standardizing, and documenting resolutions in automated tracking databases to maintain business continuity

Coordinates the planning, testing, acquisition, and integration of new customer support systems and emerging technologies with internal staff, contractors, and vendors to optimize service delivery

Installs, configures, troubleshoots, and maintains customer hardware and software, recommends tool purchases, and delivers user training to enhance technical support services

Executes system and file recovery across operating systems, networks, and endpoint equipment while analyzing support trends and applying information security policies to restore customer operations