IT Data Center Technician (FOR POOLING)
Location: Philippines
Job Type: 12 months contract
Position Overview
The Break/Fix Onsite Technician is responsible for providing rapid hardware troubleshooting and repair support for client’s data center operations in the Philippines. You will serve as the frontline technical resource for hardware issues, coordinating with vendor support and ensuring minimal downtime for customer infrastructure.
Key Responsibilities
Perform hardware diagnostics and first-line troubleshooting for server and network equipment
Execute break/fix repairs including component replacement, firmware updates, and hardware validation
Coordinate Repair/Return/Merchandise (RMA) processes with hardware vendors and logistics
Document all technical issues, resolutions, and system changes in ticketing systems
Respond to hardware alerts and escalations within agreed SLA timeframes
Maintain detailed inventory and asset tracking for all equipment
Participate in equipment deployments, installations, and decommissioning activities
Support 9x5 onsite availability; additional hours as required for critical issues
Collaborate with Data Center Operations staff and remote engineering teams
Required Qualifications
Minimum 3–5 years of hands-on data center hardware or IT field service experience
Strong troubleshooting skills with server hardware, network switches, and power distribution systems
Experience with RMA processes and vendor escalation management
Knowledge of IPMI, BIOS/firmware updates, and hardware diagnostics tools
Excellent communication and documentation skills
Ability to work independently and escalate issues appropriately
Valid driver's license and willingness to travel between sites as needed
Familiarity with Lenovo hardware is a plus
Willing to travel to different sites, if needed.