IT Dekstop Support Engineer (Level 2) 【North East Area | Up to $4500】

Salary: $4,000 – $4,600 per month

* Immediate Role
* Good Working Environmen
* Provide Opportunities

Interested applicants can send your resume to Whatapps + 6586947344 (Rachael) and allow our Consultant to match you with our client.

The technician will work within an enterprise Workplace environment and collaborate with local IT, central Workplace teams, infrastructure teams, specialist Level 2/Level 3 teams, external vendors and business users.

The environment includes:

•Windows 10 and Windows 11 workstations;

•Microsoft Office and Microsoft 365 services;

•iOS and Android mobile devices;

•Standard laptops, desktops, displays, docking stations and Workplace peripherals;

•Printing solutions and network printing;

Wired and wireless connectivity, TCP/IP, DNS, DHCP and VPN fundamentals;

•Active Directory or equivalent directory services, group and permission administration;

•ITSM/ticketing, remote-support, asset-management and knowledge-management platforms;

•Device imaging and software deployment, including SCCM/MECM where applicable;

•Corporate security controls and approved standard software packages.

Requirements:

•Responsive Level 2 resolution of incidents and service requests escalated from Level 1;

•Reliable preparation and deployment of laptops for new users, including imaging, approved applications and security configuration;

•Execution of mass-deployment and onboarding activities during site ramp-up;

•Accurate ticket, asset, stock and lifecycle records;

•Effective support for workplace devices, software, printing, collaboration tools, mobile devices and connectivity;

•Routine user and access administration in accordance with approved procedures;

Phang Swee Yan (Rachael) Reg No: R1657954
The Supreme HR Advisory Pte Ltd EA No: 14C7279