It Desktop Engineer
Description
Roles and Responsibilities
- Provide technical support to end-users through phone, email, or in-person visits.
- Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Manage incident tickets using ServiceNow platform for efficient resolution.
- Collaborate with team members to resolve complex technical issues that require escalation.
- Ensure timely closure of incidents and follow-up on open items.
