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Sisl Infotech

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It Desktop Engineer

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Description

Roles and Responsibilities

  • Provide technical support to end-users through phone, email, or in-person visits.
  • Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.
  • Manage incident tickets using ServiceNow platform for efficient resolution.
  • Collaborate with team members to resolve complex technical issues that require escalation.
  • Ensure timely closure of incidents and follow-up on open items.

Skills

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