IT Desktop Support Officers x 2 - Perth CBD - Mining
IT Desktop Support Officer x 2 | Perth
CANDIDATES NOT IN WA will not be considered
Our client, a major resources organisation, is seeking two experienced IT Desktop Support Officers for contract opportunities within its Perth corporate environment.
Full-time: 12 November 2026 to 19 March 2027.
Part-time: three days per week (days TBC), expected November 2026 to 30 June 2027.
Key Responsibilities
Deliver Level 1 and 2 support in person, by phone and remotely, escalating complex incidents appropriately.
Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, hardware and peripherals.
Configure, deploy and support laptops, desktops, mobile devices, meeting room and AV technology.
Administer routine Active Directory/Entra ID access, accounts and permissions under approved processes.
Support Intune device enrolment, compliance, application deployment and Windows Autopilot provisioning.
Resolve VPN, Wi-Fi, LAN, connectivity and endpoint-security issues.
Manage incidents and requests through an ITSM platform, ideally ServiceNow, to agreed SLAs.
Assist onboarding/offboarding, IT asset tracking, documentation, hardware refreshes and continuous improvement.
Skills and Experience
At least 2–3 years of desktop support, service desk or end-user computing experience.
Proven Level 1/2 support in a medium or large enterprise.
Strong Windows 10/11, Microsoft 365, Active Directory/Entra ID and Intune capability.
Practical device deployment and troubleshooting; ITSM and ITIL fundamentals.
Working knowledge of TCP/IP, DNS, DHCP, VPN and Wi-Fi; iOS and Android support.
Clear communication, customer focus, sound judgement and ability to prioritise.
Desirable: mining/resources exposure, ServiceNow, SCCM/MECM, Autopilot, Azure, executive support, ITIL Foundation, MD-102 or a relevant IT qualification.
To apply, submit your CV, availability and preferred contract arrangement.
If you match the selection criteria and are interested in finding out more about the position, please click the “APPLY NOW” button below and attach your C.V (in word). For a list of all vacant positions, please see our website www.talentinternational.com
For further information please contact Kelly Williams on 0409 005 286.