IT Desktop Support Specialist

SCOPE OF WORK
The IT Desktop Support Specialist role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment.
POSITION REQUIREMENTS

Uses Gaylor Performance Values as tools to fulfill all job responsibilities
Possesses an outgoing, amiable personality, and desire to help others
Effective communication skills, both verbal and written
Knowledgeable in the Windows desktop environment
Maintains confidentiality of all Company information
Excellent time management skills and ability to multitask

RESPONSIBILITIES

Maintains appropriate records, files, and documentation
Responds to support requests and takes necessary steps to resolve problems
Documents support issues and solutions
Remote problem-solving through use of remote connection tools
Diagnoses Windows and PC hardware issues
Laptop, tablet, cell phone configurations and deployments
Basic troubleshooting of LAN and connectivity issues
Performs data migrations and assists in data restorations on local devices

WORKING CONDITIONS

Must be able to work scheduled hours as well as overtime, as required, on short notice
Must be able to remain calm in times of heightened emotional situations
Must work well with others as a member of a team to complete tasks

PHYSICAL REQUIREMENTS

Must be able to wear personnel protective equipment (i.e., hard hat, safety glasses, gloves, high visibility vest, safety harness, etc.) when required
Repetitive use of arms, hands, and fingers
Possess good vision/hearing (normal or corrected)
Ability to work while sitting or standing for long periods
Must be able to lift up to 20 pounds at times

EDUCATION

CompTIA A+ preferred; may be obtained within first year of employment

EXPERIENCE

Previous desktop support or IT helpdesk experience preferred