IT Desktop Support Specialist

POSITION SUMMARY: The IT Desktop Support Specialist provides day-to-day technical support to employees across all divisions of Gebhart Holdings, keeping users productive and company systems secure and reliable. The Specialist resolves support tickets; installs and maintains computers, peripherals, and software; and supports connectivity, licensing, security, network cabling, backups, and cellular/VoIP services. The Specialist serves as a first point of contact for internal customers and escalates issues to senior staff or management as needed.

REPORTS TO: Business System Developer
SUPERVISES: N/A

ESSENTIAL RESPONSIBILITIES:

• Respond to, troubleshoot, and resolve repair, service, and request tickets in a timely manner, keeping each ticket documented until resolved.
• Install, configure, and maintain computers, operating systems, and software for new and existing users.
• Administer backup and recovery systems, including scheduling, monitoring, and verifying backups of servers, workstations, and cloud data.
• Set up, service, and troubleshoot peripheral equipment, such as printers and projectors.
• Troubleshoot and repair network cabling and connectivity issues.
• Support user accounts, software licensing, security settings, and cellular/VoIP services.
• Train users on new systems and equipment and provide information on their use.
• Escalate internal customer or technical issues to senior staff or management when necessary.
• Assist senior IT staff with routine tasks and special projects as directed.
• Stay current with industry trends, technology, and software developments that affect company systems.
• Work on call and outside normal business hours occasionally, as required.
• Regular and timely attendance is an expectation of the position.
• Follow the 5S foundations for deploying lean production tools and processes.

EDUCATION AND/OR EXPERIENCE:

• Associate degree in Information Technology, Computer Science, or Information Systems preferred.
• Equivalent industry experience in lieu of a degree will be considered.
• Industry certifications are a plus but are not required.