IT Desktop Support Technician (41386)
Summary
On-site frontline IT desktop support at a packaging/labeling company: troubleshooting hardware, software, network, VPN, and peripheral issues; installing and maintaining Windows/macOS workstations; handling IT tickets and asset inventory in Bardstown, KY.
Summary/Objective: The IT Desktop Support Technician provides frontline technical support to employees by troubleshooting hardware, software, network, and peripheral issues. This role is responsible for maintaining and deploying computer systems, supporting remote users, resolving connectivity issues, managing IT assets, and delivering exceptional customer service. The ideal candidate is a motivated problem-solver who can effectively balance technical expertise with a customer-focused approach.
Specific Responsibilities and Essential Functions:
- Troubleshoot and resolve desktop, laptop, hardware, software, and application issues.
- Install, configure, and support Windows and macOS operating systems.
- Diagnose and resolve VPN connectivity and remote access issues.
- Support basic networking functions including IP addressing, DNS, DHCP, and Active Directory.
- Set up, configure, deploy, and maintain workstations, laptops, monitors, and other end-user devices.
- Install, configure, and troubleshoot printers and other peripherals.
- Respond to, track, and resolve IT support tickets, emails, and service requests in a timely manner.
- Document technical issues, resolutions, and procedures within the ticket management system.
- Perform asset tagging and maintain accurate inventory records for IT equipment.
- Assist with equipment upgrades, technology refreshes, and workstation relocations.
- Escalate complex technical issues when necessary.
- Maintain compliance with company IT policies, procedures, and security standards.
- Perform other duties as assigned.