IT Desktop Support Technician
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Common Qualification/Experience
IT Technician with Experience of Five (5) Years Plus
- Completion of Secondary (12 years) education plus 2-3 years of formal training leading to a certificate computer science subject.
- Minimum 5 years experience in relevant areas.
- Good interpersonal skills and must have experience of working with a multinational workforce.
- Must have taken relevant technical trainings/certifications in specific area.
- Preferred experience in oil & gas sector.
- Must be fluent in written and spoken English.
Job Descriptions
- Provide first level support through call center or onsite, for all IT services. Escalate incidents to the next level when required support from level 2 or SMEs.
- Deployment and installations of end user computer equipments and peripherals based on the business demand.
- Fulfil the end users IT requests for software installations, software configurations, hardware relocations and other business requirements.
- Facilitate end user hardware and operating systems upgrades as and when necessary.
- Participate in the end users computing projects for various IT initiatives.
- Contributes to the development of software installation procedures and end user guides.