IT Desktop Support Technician
Summary
Phononic, a solid-state cooling and heating technology company, is hiring an on-site IT Desktop Support Technician in Durham, NC. Day to day the person resolves end-user tickets, sets up hardware, software and phones, manages Windows updates and antivirus alerts, maintains PC images and inventory, and builds PDQ deploy packages on an 8am-5pm shift with light after-hours support.
Phononic, a global leader in solid-state cooling and heating technology, is seeking an IT Desktop Support Technician. This is a broad-based position that does not require extensive experience but does demand excellent communication skills, curiosity, creative thinking, and the ability to work with a wide variety of people to help them get their work done. You will work on projects while also responding to IT support requests.
RESPONSIBILITIES
- Support and service end-user incidents and requests in a responsive, positive, customer service-oriented manner.
- Work 8am-5pm and offer cursory support post-shift, e.g., password changes.
- Configure, install, setup and maintain computer hardware, software, peripherals, mobile & desk phones, and TVs.
- Manage a desktop/laptop imaging solution with feedback from the team.
- Maintain IT inventory of hardware and supplies.
- Create, maintain, and restore image backups of factory tool machines as a part of our preventative maintenance program.
- Distribute and manage Windows updates.
- Respond to security alerts from antivirus system.
- Work with tool owners to provide first-level troubleshooting of tool PCs, connectivity, relocation, etc.
- Create and maintain software installation packages using the PDQ deploy tool.
- Create and maintain documentation for both internal IT processes as well as how-to guides for end users.
- Lead, own, and/or participate in IT projects and tasks as outlined by IT management.