IT Desktop Support Technician

Salary: $2,300 – $3,000 per month

About the role

Support TMCC's day-to-day IT operations by delivering timely desktop and end-user support, maintaining reliable computing services, assisting with account and device administration, and ensuring support activities comply with IT policies, procedures and service standards. The role provides on-site and remote technical support across computers, mobile devices, printers, peripherals, meeting-room AV equipment and technology used for Club operations, events and golf simulator activities. You will also support IT onboarding and offboarding, asset management, infrastructure and operational technology, cybersecurity, documentation and general IT administration.

Key responsibilities

• Provide on-site and remote technical support for computers, mobile devices, printers, peripherals and approved business applications.

• Troubleshoot Windows 11, Microsoft 365, Outlook, Teams, connectivity and common hardware, software, account, access and printer issues.

• Log, prioritise, track and resolve IT incidents and service requests, provide user updates, and escalate complex or high-impact issues when required.

• Install, configure, deploy, maintain and perform basic health, update, troubleshooting and security checks for IT hardware, software and peripherals.

• Support meeting-room AV equipment and technology used for Club operations, events and golf simulator activities.

• Assist with user account creation, access changes, password resets and account deactivation.

• Support basic administration of Microsoft 365, Active Directory, Microsoft Entra ID, Intune, Exchange Online, Teams, SharePoint and other authorised systems.

• Assist with IT onboarding and offboarding, including device preparation, account setup and equipment recovery.

• Maintain accurate IT asset and software records, and issue, transfer, recover and verify equipment with appropriate documentation.

• Assist with stock checks, asset audits, warranty tracking and equipment disposal.

• Provide first-level support for network connectivity, Teams Phone, CCTV, access control, POS and other Club IT systems.

• Coordinate with senior IT staff and vendors on technical issues, repairs and maintenance.

• Report system faults, unusual conditions and recurring issues promptly.

• Follow TMCC IT security, data protection and acceptable-use policies, and report suspected security incidents, phishing, malware or unauthorised access immediately.

• Maintain IT support records, troubleshooting guides and relevant documentation.

• Assist with backups, audits, system housekeeping and other IT operational tasks.

• Perform other IT duties and ad-hoc assignments as directed by the IT Manager or designated supervisor.

• Work during weekends and public holidays when required.

What we're looking for

• Diploma, Higher NITEC, NITEC or equivalent qualification in Information Technology, Computer Engineering or a related discipline.

• Relevant desktop, helpdesk or end-user support experience is preferred.

• Fresh graduates with suitable technical training or internship experience may be considered.

• Experience in a customer-facing, hospitality, club, retail or multi-site operational environment is advantageous.

• Working knowledge of Windows 11, Microsoft Office and Microsoft 365 applications.

• Basic knowledge of Active Directory, Microsoft Entra ID, Intune, Exchange Online, Teams and SharePoint is advantageous.

• Basic understanding of TCP/IP, DHCP, DNS, Wi-Fi, LAN connectivity and printer troubleshooting.

• Ability to diagnose common hardware, software, account, access and connectivity issues.

• Strong customer service, communication, organisation and problem-solving skills.

• Ability to work independently, manage priorities and coordinate effectively with senior IT staff, vendors and Club users.

• Willingness to support operational technology, events and golf simulator activities.