IT Digital Operations Technical Analyst
IT Digital Operations Technical Analyst
1121 W Amity Rd, Boise, ID 83705, USA
Full-time
Job Description
Norco is currently seeking an individual to fill our IT Digital Operations Technical Analyst position.The Digital Operations Technical Analyst role is a highly organized and experienced individual who focuses on using technical skills to optimize Norco’s digital processes, analyze data, and support digital initiatives. This role involves working with stakeholders, translating business needs into technical solutions, and ensuring seamless integration of new and existing digital solutions. Other responsibilities include, but are not limited to:
- Business Analysis and Requirements Gathering: Meeting with stakeholders and
subject matter experts to understand their business needs, eliciting requirements, and
documenting them effectively. - Troubleshooting and Problem Solving: Identifying and resolving technical issues with
software used within the Norco enterprise environment. This pertains, but is not limited
to ERP, E-Commerce, AI & Automation platforms, and Business Intelligence platforms. - Systems Analysis and Evaluation: Assessing existing system performance, identifying
areas for improvement, and recommending/implementing solutions. - Documentation and Communication: Creating and maintaining documentation of best
practices, operational processes, and technical specifications in order to communicate
technical findings and recommendations to relevant stakeholders. - Support and Troubleshooting: Providing support for business analysis, technology
integration, and ongoing IT projects. - Collaboration: Work closely with cross-functional teams to identify and meet project
requirements. - Implementation: Developing or assisting in the development of new technologies and
systems. - Training: able to assist in the development of training materials.
- Staying current with all the latest technologies and trends in our field
Qualifications
- Associate or bachelor’s degree in information technology or related field
- 5 years experience within the realm of Information Technology
- 5 years' experience in Systems Development or Equivalent IT experience preferred
- Ability to read and understand Code (e.g. Python, Powerscript, etc)
- Ability to employ low code platforms for accomplishing semi-complex automated tasks or integrations.
- Understanding of API development
- Ability to write and understand SQL
- Understanding of data-modeling (both logical and physical) of relational databases
- Ability to work effectively in both agile and waterfall project methodologies
- Ability to adapt to and manage changing priorities
- Ability to be self-motivated and work with minimal supervision
- Ability to keep sensitive information confidential
- Ability to make decisions using good judgement
- Effective time management skills
- Excellent customer service skills
- Excellent verbal and written communication skills
- Excellent attention to detail
- Strong analytical skills
Additional information
Norco offers a competitive compensation/benefit package, including:
- Employee Stock Ownership Plan (ESOP)
- Health, Vision and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident, Disease, and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Employee Discount on products sold by Norco
Company Description
Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).
At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.
Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Norco, Inc is a Drug-Free workplace.