IT Digital Service Analyst (Executive/Sr.Executive)

1.數位平台營運與維運支援 (Digital Platform Operations & Support)
支援並優化數位電子商務與客戶互動平台（涵蓋 EC 電商系統、PCC、LINE 官方帳號、SWC、SCCS 等），確保系統穩定運作並提升服務品質。

2.業務需求分析與解決方案規劃 (Business Requirement Analysis & Solution Planning)
收集、分析並撰寫業務需求文件（BRD）；將商業需求轉化為實用的系統解決方案與流程改善計畫。

3.專案、系統優化與廠商協調 (Project, Enhancement & Vendor Coordination)
協調業務端使用者、跨部門團隊、外部系統廠商及區域（Regional）利害關係人，以支援專案執行、業務需求、系統功能優化、測試及上線發布。

4.系統設定與變更管理 (System Configuration & Change Management)
管理系統參數設定、主數據（Master Data）及變更需求（CR），同時確保完成嚴謹的驗證、測試、部署及上線後維運支援。

5.數據分析與業務支援 (Data Analysis & Business Support)
產出數據擷取、報表與分析，以支援日常業務營運、行銷活動管理、客戶服務執行及管理層決策。

6.團隊協作與持續改善 (Team Collaboration & Continuous Improvement)
積極與團隊成員協作、分享專業知識與最佳實務，並持續尋找優化數位服務、提升營運效率及改善顧客體驗的機會。

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1.Digital Platform Operations & Support:
Support and optimize digital commerce and customer engagement platforms (EC, PCC, LINE, SWC, SCCS, etc.) to ensure stable operations and service quality.

2.Business Requirement Analysis & Solution Planning:
Gather, analyze, and document business requirements. Translate business needs into practical system solutions and process improvement initiatives.

3.Project, Enhancement & Vendor Coordination:
Coordinate with business users, cross-functional teams, external vendors, and regional stakeholders to support projects, business requests, system enhancements, testing, and production releases.

4.System Configuration & Change Management:
Manage system configurations, master data, and change requests while ensuring proper validation, testing, deployment, and post-release support.

5.Data Analysis & Business Support:
Prepare data extracts, reports, and analysis to support business operations, campaign management, customer service activities, and decision-making.

6.Team Collaboration & Continuous Improvement:
Actively collaborate with team members, share knowledge and best practices, and continuously identify opportunities to improve digital services, operational efficiency, and customer experience.