IT Digital & Support Analyst

Role Overview

We are seeking a skilled IT professional with combined expertise in application development and IT support. The role focuses on designing and delivering digital solutions within the Microsoft ecosystem while ensuring reliable technical support across multiple company sites.

Key Responsibilities

1. Business Applications & Digital Solutions

• Develop and maintain applications using Microsoft Power Platform.
• Translate business needs into scalable, efficient digital solutions.
• Introduce AI-driven and automated improvements to optimize processes.
• Build mobile-friendly apps and integrate them with ERP, databases, or APIs as required.

2. Data & Reporting

• Create and manage Power BI dashboards and reports.
• Ensure high data quality and collaborate with stakeholders on KPIs.

3. IT Support

• Provide Level 1 & 2 support for end users.
• Troubleshoot hardware, software, and network issues.
• Manage help desk tickets within SLA targets.
• Support the Microsoft 365 environment.

4. Onsite Support

• Deliver IT support across various company plants.
• Ensure consistent IT infrastructure performance.
• Coordinate with central IT teams and vendors when necessary.

5. Systems Administration

• Support account administration in Active Directory / Azure AD.
• Assist with system updates, deployments, and patching.
• Maintain accurate technical documentation.

Education

• Bachelor’s degree in Engineering, Computer Science, IT, or a related discipline.

Experience

• Minimum 5 years in IT support and/or application development.
• Hands-on experience with Microsoft 365 and Power Platform.
• Corporate or industrial support background is preferred.

Technical Skills

• Strong knowledge of Microsoft 365 administration and Power Platform development.
• Basic understanding of SQL and databases.
• Familiarity with mobile app design, API integrations, ticketing systems, and networking fundamentals.

Soft Skills

• Strong analytical and problem-solving abilities.
• Effective communication with both technical and non-technical users.
• Ability to manage multiple priorities independently.
• Willingness to travel between sites.
• Fluent in written and spoken English.

Preferred Qualifications

• Microsoft certifications (Power Platform, Azure, M365).
• Experience in manufacturing or multi-site environments.
• Knowledge of ERP systems such as SAP or Microsoft Dynamics.
• Basic cybersecurity awareness.

Core Competencies

• Business-focused mindset.
• Strong customer service orientation.
• Commitment to innovation and continuous improvement.
• Accountability and ownership.

Work Conditions

• Reports to the Head of IT.
• Onsite role with travel between plants.
• Occasional after-hours support may be required.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.