IT & Digital Transformation Manager

Key Responsibilities

1. SAP Implementation & ERP Transformation

• Act as TPAC Malaysia's key internal coordinator for the planned SAP implementation.

• Work closely with Group Management, business functions, SAP implementation partners and external consultants.

• Understand and document existing business processes across both plants.

• Support business process mapping, gap analysis and future-state process design.

• Coordinate requirements across key SAP areas including:

  • Finance & Controlling

  • Procurement

  • Inventory & Warehouse Management

  • Sales & Distribution

  • Production Planning

  • Manufacturing

  • Quality

  • Maintenance

• Support master-data preparation, cleansing and migration.

• Coordinate user acceptance testing, cutover and go-live activities.

• Ensure proper integration between SAP and other plant/business systems.

• Coordinate end-user training and post-go-live support.

• Drive user adoption and ensure that teams use the ERP system correctly rather than developing parallel manual processes.

2. Business Process Digitalisation

Priority areas should include:

• Production reporting and visibility

• Inventory and material traceability

• Production planning

• Warehouse management

• Procurement workflows

• Quality documentation

• Maintenance management

• Sales and customer information

• Management reporting

• Approval workflows

• Reduction of Excel/manual processes

• Shop-floor data collection

• KPI dashboards and analytics

3. Manufacturing IT

Develop a strong understanding of the IT requirements of both manufacturing plants.

• Support plant-floor systems and connectivity.

• Ensure reliable IT infrastructure supporting manufacturing operations.

• Work with Operations and Engineering on integration between machines, production systems and ERP where appropriate.

• Support barcode, scanning, labelling and traceability solutions.

• Explore appropriate Industry 4.0 / IoT initiatives where there is a clear business case.

• Improve real-time visibility of production performance, downtime, waste and productivity.

• Ensure critical manufacturing IT systems have appropriate backup and recovery arrangements.

4. IT Infrastructure & Operations

• Network and internet connectivity

• Servers and cloud services

• Computers and end-user devices

• Wi-Fi and plant connectivity

• Printers and peripheral equipment

• Email and collaboration platforms

• Software licences

• Data backup

• Disaster recovery

• IT asset management

• Access control

• CCTV and related systems where under IT responsibility

5. Cybersecurity & Data Protection

• Establish and maintain appropriate cybersecurity standards across both plants.

• Manage user access, permissions and identity controls.

• Ensure timely patching, antivirus/endpoint protection and system updates.

• Implement appropriate backup and disaster-recovery processes.

• Conduct periodic cybersecurity reviews and vulnerability assessments.

• Promote cybersecurity awareness among employees.

• Establish policies covering passwords, data access, acceptable IT use, external devices and information security.

• Ensure appropriate protection of company, employee, supplier and customer data.

6. Data, Reporting & Management Information

The role should help TPAC move towards one reliable source of business information.

• Improve data quality and ownership across departments.

• Establish master-data governance.

• Reduce duplicate databases and uncontrolled spreadsheets.

• Develop dashboards and management reporting using appropriate BI tools.

• Work with Management to establish automated reporting of key business KPIs.

• Ensure information generated from SAP and other systems is accurate, timely and actionable.

7. Vendor & Project Management

• Manage SAP implementation partners and other IT vendors.

• Evaluate technical proposals and commercial quotations.

• Establish clear project scope, deliverables, timelines and responsibilities.

• Monitor implementation progress and escalate delays or risks.

• Control IT project expenditure against approved budgets.

• Ensure TPAC develops sufficient internal knowledge and does not become unnecessarily dependent on external vendors.

8. IT Governance

Develop and maintain appropriate IT policies and controls covering:

• User access

• Software licensing

• Hardware allocation

• Cybersecurity

• Backup and recovery

• IT procurement

• Data retention

• System changes

• Vendor management

• Business continuity

Key Business Expectations

The successful candidate will be expected to:

• Spend sufficient time at plants and understand their actual operating processes.

• Engage with users on the shop floor as well as management.

• Challenge inefficient manual processes and propose practical alternatives.

• Translate business requirements into technology solutions.

• Take ownership rather than simply coordinating vendors.

• Ensure SAP becomes a business transformation project rather than only an IT implementation.

• Deliver measurable improvements in efficiency, visibility, controls and decision-making.

Candidate Profile

Education

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering or related discipline.

• SAP/ERP, project management or cybersecurity certifications would be advantageous.

Experience

• Approximately 8–12+ years of relevant IT experience, preferably within manufacturing.

• Experience supporting multiple manufacturing sites is strongly preferred.

• Hands-on involvement in at least one full ERP/SAP implementation or major ERP transformation.

• Good understanding of manufacturing business processes.

• Experience working with SAP implementation partners or ERP vendors.

• Experience managing IT infrastructure, networks, systems and cybersecurity.

Exposure to BI, analytics, manufacturing systems or Industry 4.0 initiatives would be advantageous