IT Director - Epic Access Applications

Henry Ford Health is seeking a strategic and collaborative IT Director of Epic Access Applications reporting to VP Business Applications and the role will be accountable for the strategy, roadmap, governance, optimization, automation, delivery, adoption, and business value realization of Epic Access capabilities that enable timely patient access, efficient scheduling and registration, referral and authorization workflows, digital front door adoption, patient movement, and front-end revenue-cycle integrity.

This leader will guide high-performing application teams partnering with Access Operations, Clinical Operations, Revenue Cycle, Finance, Compliance/Security, and Epic to translate enterprise access strategy into scalable Epic capabilities, standardized workflows, measurable outcomes, and sustained operational adoption. Epic Access application domain includes but not limited to Cadence/Scheduling, Prelude/Registration, Grand Central/Patient Movement, SER/Provider Record, Fac Org/Facility Structure, Gallery/Document Management, RTE/Coverage Verification, Referrals/Authorizations.

Responsibilities:

• Lead enterprise Access application strategy, planning, implementation, optimization, and ongoing support.
• Build and develop a high-performing, service-oriented team that identifies business needs and delivers effective solutions.
• Manage capital and operating budgets, aligning resources with organizational priorities.
• Collaborate with operational, IT, quality, and performance improvement leaders to maximize application value, resolve issues, and mitigate risk.
• Provide leadership for major projects and organizational change initiatives.

Education/Experience Required:

• Bachelor’s degree required; master’s degree preferred.
• At least eight years of progressively responsible leadership experience; 10 years preferred.
• Demonstrated Epic Access domain expertise across scheduling, registration, referrals, authorization, patient movement, MyChart/digital access, coverage verification, and related workflows.
• Strong strategic thinking, sound independent judgment, and the ability to navigate sensitive or complex situations.
• A collaborative, adaptable, customer-focused leadership style grounded in teamwork, ownership, respect, and continuous learning.