IT Director
About the role
The IT Director is responsible for global Information System Management across the entire Group (EXO Travel) following the strategic integration with JTB. This executive role leads the definition, implementation, and ongoing execution of the global IT/IS framework. The Director proposes, validates, and implements innovative technical solutions to optimize IT processes and tools across all affiliates and destinations, conducting systematic audits of group IT systems to recommend actionable improvements. This role shifts the department's focus from daily operational firefighting to long-term digital transformation, enterprise AI adoption, and strategic governance. The IT Director directly manages and coaches key senior leaders and IT managers in each company of the Group, ensuring technology acts as a competitive advantage while supporting a "One EXO" operational model across 20+ destinations.
Key responsibilities
Design and implement comprehensive IT system and infrastructure roadmaps aligned with country needs, group strategy, and JTB Group standards
Lead Business Intelligence (BI) initiatives and digital transformation projects
Serve as the executive bridge between EXO Management, destination General Managers (GMs), external stakeholders, and JTB HQ IT teams
Lead the strategy to drive widespread adoption and familiarity of Google Gemini AI across all EXO staff, departments, and destination offices
Collaborate with HR and department heads to design structured training programs, prompt engineering workshops, and practical use-case guidelines for Gemini
Act as the bridge between custom AI development and operational deployment, ensuring tools like EXO Co-pilot and Gemini operate seamlessly within a secure, monitored infrastructure
Directly supervise the Data Protection Officer (DPO) function to establish, monitor, and enforce global compliance frameworks (GDPR, PDPA)
Design and implement PCI compliance frameworks covering local data management, IT usage, and web servers
Define and enforce group security policies, procedures, and guidelines across EXO's hybrid IT environment
Manage the overall IT Department, auditing existing systems and infrastructure to recommend continuously high-quality, innovative improvements
About you
At least 10 years of experience in Information Systems and Technology, with a proven track record of managing global systems, cloud solutions, enterprise AI adoption, and cross-functional teams in international environments with local cultural adaptability
Strong understanding of generative AI frameworks, enterprise Google Workspace AI integration (Gemini), and prompt engineering deployment strategy
Hands-on experience with ERP, BI, EAI, BPM, and ECM platforms
Proven record of leading large software development initiatives with modern and legacy development methodologies
Expertise in cloud-based technology (GCP/Azure/AWS), load balancing, firewalls, networking, web server configuration, email/mail server systems, and database administration
Strong background in Linux system administration and scripting languages
Demonstrated experience addressing challenges in global companies, respecting local cultures, and managing cross-functional teams
Exceptional leadership, negotiation, communication, analysis/synthesis, adaptability, and fluent English