IT Director
We are looking for an IT Director to lead OWG's group-wide technology strategy, governance and digital transformation, ensuring that technology investments support revenue growth, operational efficiency, customer experience, cybersecurity, data governance and business continuity.
Key Responsibilities
Develop and execute a 1-3 year Group IT and digital roadmap aligned with business plans, outlet expansion and management priorities.
Establish Group IT policies, SOPs, access controls, approval processes, technology standards and system ownership.
Govern major platforms including Xilnex POS, OnlyTicket, payment systems, membership, e-commerce, CRM and other operational applications.
Improve integration between ticketing, POS, payment, membership, e-commerce and management reporting to reduce duplicate manual work.
Lead conversion of manual approvals, forms, reporting, documentation and workflows into controlled digital processes.
Establish reliable management dashboards for revenue, admissions, membership, F&B, sales and operational performance.
Set cybersecurity, access, endpoint, network, incident response, backup and security awareness standards.
Maintain disaster recovery, system redundancy and recovery plans for critical systems.
Govern internet, servers/cloud, Wi-Fi, LAN, devices, POS terminals and related outlet infrastructure.
Lead system selection, major upgrades and technology deployment for new outlets and attractions.
Manage strategic vendors, SLA, contracts, IT CAPEX/OPEX and ensure technology spending delivers measureble value.
Lead the IT Manager and IT team, including performance, training, accountability and succession planning.
Requirements
Minimum Diploma / Degree holder in IT field of studies.
Minimum 20 years of experience in IT related field or industry.
Proficient in Computer hardware and software systems and programs.
Proficient in Computer networking installation and troubleshooting.
Good managerial, supervisory, analytical, problem-solving and organizational skills.