IT Director, Salesforce Platform Owner
Summary
Owns the vision, roadmap, and governance of HeartFlow's Salesforce ecosystem serving 500+ users across commercial and regulated functions, acting as the IT executive liaison to business leaders. Day to day: chairs the steering committee, translates business needs into Agile/Scrum requirements, and enforces compliance (SOX, quality systems) and Salesforce-NetSuite data integrity.
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.
Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 750,000 patients worldwide.
As IT Director, Salesforce Platform Owner, you will own the vision, roadmap, and governance of Heartflow's Salesforce ecosystem and serve as the executive liaison between IT and the business.
Salesforce at Heartflow supports more than 500 users across Commercial Operations, Medical Affairs, Clinical Research, Production, and Quality Systems. Because the platform spans both commercial teams and highly regulated functions, this role calls for a leader who can move quickly on revenue-facing priorities while holding the line on compliance and data integrity.
You will act as a thought partner to business function leaders, chair the Enterprise Salesforce Steering Committee, reconcile competing departmental priorities, and turn complex business processes into a prioritized, defensible roadmap.
Key Responsibilities
- Roadmap & Governance: Chair the Enterprise Salesforce Steering Committee. Act as product owner for the platform, prioritizing investment based on business value, compliance obligations, and ROI, and communicating trade-offs transparently to stakeholders.
- Business Partnership: Serve as the primary IT point of contact for department heads. Lead discovery sessions to understand their workflows in depth and translate what you learn into clear business requirements and user stories.
- Cross-Functional IT Collaboration: Partner with IT development and platform teams to hand off groomed requirements for execution in an Agile/Scrum model, staying engaged through delivery.
- Process Optimization & Adoption: Audit commercial and clinical workflows to find bottlenecks and manual workarounds. Champion adoption, lead User Acceptance Testing, and drive change management for new releases.
- Data & Revenue Integrity: Work with business and IT teams to enforce Master Data Management practices, and ensure Salesforce (front office) and NetSuite (back office) stay integrated so data silos and reconciliation gaps don't form.
- Compliance & Validation: Ensure platform changes follow Heartflow's change control, SOX, and quality system requirements, partnering with Quality and InfoSec on validation and access governance where applicable.
Qualifications & Skills
- Experience: 8-10+ years in Enterprise Applications, Business Systems, or RevOps, including 3+ years in a Director-level or strategic Product Owner / Business Partner role.
- Salesforce Depth: Strong functional and architectural understanding of the Salesforce ecosystem (Sales Cloud and Service Cloud required; CPQ, Health Cloud, or Revenue Cloud a significant plus).
- Stakeholder Management: Be an exceptional communicator with a track record of resolving conflicting priorities and building consensus across departments with different incentives.
- Industry Experience: Life Sciences, MedTech, Biotech, or another regulated public company environment (SOX, HIPAA, FDA, quality systems) strongly preferred.
- Methodology: Solid grounding in Agile/Scrum and in translating ambiguous business needs into deliverables the IT development team can build.
- Education: Bachelor's degree in a related field, or equivalent practical experience.
A reasonable estimate of the base salary compensation range is $220,000 to $270,000 per year, bonus, and equity. #LI-IB1 #LI-Hybrid
Skills
As published by greenhouse · 18 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (5)
- Website optional
- LinkedIn Profile optional
- What are your base salary expectations for this role?
- If answered Yes, please provide the name of the employee who works at Heartflow. If No, please add N/A
- If answered Yes, please provide the name of the relative and the name of the organization in which they are employed. If No, please add N/A.
Pick from a list (12)
- Are you legally authorized to work in the United States?
- Will you now or in the future require sponsorship for employment visa status (e.g. F-1 STEM OPT, H-1B, TN, E-3, O-1)?
- How did you hear about this job?
- Do you have 8-10+ years in Enterprise Applications, Business Systems, or RevOps, including 3+ years in a Director-level or strategic Product Owner / Business Partner role.
- Do you have any immediate family that work at Heartflow?
- Are any of your immediate family members practicing health care professionals that may use or purchase Heartflow products?
- Have you ever been or currently debarred by the U.S. FDA or excluded by the OIG?
- What state do you currently reside in?
- Are you currently based in San Francisco Bay Area?
- If not local to the San Francisco Bay Area, are you willing to relocate to the San Francisco Bay Area?
- As part of this position, you will be required to be in the Rohnert Park office 4 days a week. Are you ok with this requirement?
- Please select the only fictional character from the list below to confirm this application is not AI-generated:
Written answers (1)
- If yes, please provide details. optional