IT End User Support Analyst II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

You’ll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person’s contributions. Each day you’ll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award winning place to work. In 2021, we won Best Places To Work, Best Global Culture and Best HR Team.

While overall technical acumen is a requirement in any support role, other skill sets are especially important in VIP support, including high-level, broad technical knowledge for daily troubleshooting; network configuration skills; and a wide spectrum of IT expertise. Technical acumen alone isn’t enough – we need someone who can assume maturity, problem solving, flexibility, decision making and the highest level of customer service.

You’ll be a VIP support person who will make rigorous demands. We need someone technically outstanding, agree to outsized time commitments and tolerate steady stress.

You’ll have a significant chance to be part of a high-impact team. You’ll enjoy staff members are the IT equivalent of emergency medical technicians, doing work that’s important and sometimes urgent, interacting with clients face to face, creating solutions, seeing them make a visible difference.

Basic Qualifications for Consideration:

College Degree in Computer Science or equivalent working experience.

Minimum of 3 year of professional experience supporting Senior Level Executives

Must have excellent verbal and written communication skills

Experience with Windows 10, Office 365, MS Teams, OneDrive, Apple OS, Android devices and configuring and deploying Mac computers

Experience with configuring up and supporting Video Conferencing equipment.

Strong technical skills and the ability to diagnose and resolve issues quickly

Able to participate in on-call rotation and off hours support as required

Experience working with Service Now (SNOW) or other ticketing system

Provide “smart hands” for networking equipment and VC Equipment.

Preferred Qualifications for Consideration:

Experience with Microsoft Azure/Intune administration.

Experience with Microsoft Active Directory and understanding of permissions

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.