IT Engineer (Infrastructure)

Key Responsibilities:

Infrastructure & Network Administration

· Manage and maintain the corporate IT infrastructure, including servers, firewalls, switching, routing, Wi-Fi, network systems, and communication platforms (Teams Phone, IP Phone).

· Administer Linux Server, Microsoft Windows Server (2019 or above), Active Directory, Office 365, Intune and Hyper-V environment.

· Ensure system backups, disaster recovery plans, and security policies are effectively implemented to maintain business continuity.

· Perform evaluation, installation, configuration, administration, and troubleshooting of networking devices (e.g. Windows Server, Exchange Online, Firewall, Switches, Routers, Wi-Fi infrastructure, etc.).

· Monitor system performance, handle troubleshooting, and perform preventive maintenance and firmware updates.

· Lead the migration from legacy on-premises phone system (Avaya IP Phone) to Microsoft Teams Phone, including planning, deployment, and user adoption.

· Design, implement, and operate core IT services (e.g. Domain Control, Backup, AD, Teams Phone, Intune MDM, etc.).

· Develop, document, and enforce security policies and network access control.

· Manage and maintain cloud infrastructure on Ali Cloud, including ECS, VPC, OSS, and related services.

· Drive cloud migration initiatives, migrating on-premises services to cloud platforms (Ali Cloud, Microsoft 365, Azure).

Application & System Support

· Support enterprise platforms to ensure system enhancements and integrations are properly maintained.

· Support internal clients in the evaluation and selection of technical solutions and vendors.

· Research, test, and recommend emerging technologies and AI-enabled tools that support both administrative and teaching functions.

Vendor Coordination & Procurement Support

· Coordinate with external vendors and the Global IT Team on system deployment and maintenance across locations.

· Assist in procurement and tendering activities to ensure compliance with corporate policies and budgets.

Documentation & Compliance

· Document all configurations, procedures, and system changes for knowledge sharing and continuity.

· Ensure all documentation meets internal IT standards and audit requirements.

· Uphold compliance with the organization's IT policy and the AI/Next Generation Technology Framework, including data security and ethical AI use.

Cross-Team Collaboration & Support

· Work closely with academic and administrative departments to align IT initiatives with organizational needs.

· Provide guidance to junior IT staff and assist in resolving complex technical incidents.

· Support corporate meetings and special projects requiring advanced technical setup (AV, network, video conference).

Qualifications:

· Bachelor's degree in Computer Science, Computer Engineering, or related discipline.

· Minimum 5 years' IT experience in network, system administration, and infrastructure management.

· Solid knowledge of Microsoft Server environments, Microsoft Intune / Endpoint Manager, routing/switching, firewall management, virtualization technologies (Hyper-V, VMware), and cloud platforms (Ali Cloud / Alibaba Cloud including ECS, VPC, OSS).

· Hands-on experience with cloud migration projects — migrating on-premises workloads to public cloud (Ali Cloud, Azure, or equivalent).

· Experience with Microsoft Teams Phone deployment and migration from legacy PBX / IP Phone systems is a strong advantage.

· Good understanding of Linux Server administration.

· Familiarity with database technologies (MySQL, SQL Server) is a plus.

· Certification: CCNA (Essential)

· Preferred certifications: Azure Administrator, Intune / Modern Management, or Ali Cloud (ACP) certification.

· Strong troubleshooting, problem-solving, and analytical skills.

· Good communication and interpersonal skills in both English and Chinese (Cantonese / Mandarin).

· Service-oriented, self-motivated, and able to work under pressure or outside office hours when required.

Less experience will be considered as IT Engineer.

Interested parties please send us your detailed resume including current and expected salary by clicking "Apply Now".

(Personal data provided by applicants will be treated in strict confidence and used for recruitment purposes only. Applicants who does not receive a response within 2 months may consider their application unsuccessful. All applicants may be considered for other suitable positions with the Foundation and will be deleted from our records after 6 months from the date of application.)

We are committed to safeguarding and promoting the welfare of all the students in our care and expect all applicants to share this commitment. We align our recruitment practices to the recommendations of the International Task Force on Child Protection. Before any appointment is confirmed, we implement effective recruitment practices which include: interview, identity check, criminal record check and character/professional references. All teachers and other adults working at YCYW schools are expected to read and comply with our Child Protection Policy and Procedures and our Adult Code of Conduct for Working with Students.