IT Engineer IT 工程师

Key Responsibilities

Network & Low-Voltage System Management

· Responsible for the planning, implementation, operation, maintenance, and troubleshooting of the factory’s LAN/WAN network.

· Manage network infrastructure, including switches, routers, firewalls, wireless APs, and related equipment.

· Maintain and optimize structured cabling, CCTV surveillance systems, access control systems, and other low-voltage systems.

· Ensure network security by implementing access control policies and appropriate network security measures.

Production Information System Support (MES / WMS)

· Provide daily operation, maintenance, and technical support for Manufacturing Execution System (MES) and Warehouse Management System (WMS).

· Coordinate with the headquarters IT team and system vendors to resolve system issues, data problems, and functional optimization requirements.

· Support production data collection, report generation, and system configuration adjustments.

· Assist with the local deployment, upgrading, implementation, and user training of MES/WMS systems.

Desktop & End-User Support

· Install, configure, maintain, and troubleshoot end-user devices such as computers, printers, scanners, and other IT equipment.

· Manage and maintain Windows operating systems, Microsoft Office, and commonly used business applications.

· Provide first-line IT technical support and respond promptly to users’ daily IT-related issues.

· Maintain the IT asset register and conduct regular asset inventory checks and updates.

Other IT Responsibilities

· Assist in developing and implementing factory IT management policies, operating procedures, and emergency response plans.

· Support headquarters in information security audits, data backup activities, and disaster recovery drills.

· Perform other IT support tasks assigned by the supervisor.

Qualifications & Requirements

Education & Experience

· Diploma or above in Computer Science, Information Technology, Network Engineering, or a related field.

· Minimum 3 years of relevant IT operations and maintenance experience. Experience supporting IT operations in a manufacturing or factory environment is preferred.

· Experience in MES/WMS system operation, maintenance, implementation, or support is an advantage.

Technical Skills

· Good knowledge of TCP/IP protocols, with hands-on experience in configuring and troubleshooting network equipment such as switches, routers, and firewalls.

· Familiar with Windows Server and Active Directory administration.

· Basic understanding of the architecture and operation/maintenance of manufacturing and warehouse information systems such as MES and WMS.

· Experience in structured cabling, CCTV surveillance, access control, and other low-voltage engineering projects.

· Basic knowledge of IT security, including common network security threats and preventive measures.

Language Requirements – Mandatory

· Chinese: Fluent, with the ability to use Chinese as a working language for daily communication and technical documentation.

· English: Good command, with the ability to read technical documentation and communicate through basic emails and verbal communication.

· Malay: Good command, with the ability to communicate in daily situations and coordinate with local suppliers and service providers.

Personal Attributes

· Strong sense of responsibility with a good service-oriented attitude and ability to work effectively in a team.

· Strong learning ability and willingness to quickly learn and adapt to new systems and technologies.

· Strong analytical and problem-solving skills with the ability to work independently.

· Able to work effectively under pressure and respond to urgent IT issues when required.

· Detail-oriented, responsible, and well-organized, with good documentation and record-keeping habits.