IT Engineer / IT Support Engineer

Role Summary

Responsible on-site for desktop IT support, basic network operations, daily server-room inspections, and first-line user support for SAP, OA and other business systems at the Semarang office and production site, ensuring stable operation of office- and production-related IT systems.

Key Responsibilities

1. Desktop & End-User Support

· Install, configure, troubleshoot and maintain office PCs, printers, scanners, conference terminals and other office equipment.

· Manage employee accounts, access rights, email, VPN and office software provisioning and issue resolution.

· Respond promptly to employee IT issues, log tickets and follow through to closure.

2. Network Operations & Server-Room Inspection

· Monitor and perform basic maintenance on network equipment (switches, routers, wireless APs) in office and production areas.

· Conduct daily/weekly server-room inspections per SOP, checking servers, UPS, air conditioning, rack environment, cabling and LED status, and record findings.

· Assist with network outages and access issues; escalate major risks promptly.

3. First-Line Business-System Support

· Support HQ IT and business teams with first-line user support for SAP (incl. MM/PP and other manufacturing-related modules), OA, email, access control and other systems.

· Handle local provisioning of system accounts and access requests; support HQ with system rollouts, patching and data backup.

· Collect on-site user feedback and relay it to the HQ IT team.

4. Other Duties

· Register and manage local IT assets and consumables.

· Support HQ with information security, data backup and antivirus operations.

· Complete other IT-related tasks assigned by supervisors.

Requirements

Education & Major

· Diploma / Bachelor's degree or above; major in Computer Science, Information Management, Network Engineering, Electronics or related fields preferred.

Experience

· Minimum 1 year of experience in desktop support, helpdesk or IT operations; prior experience in a manufacturing plant environment is a plus.

Technical Skills

· Solid knowledge of Windows 10/11 and Microsoft Office installation and troubleshooting.

· Basic networking knowledge (TCP/IP, VLAN, VPN, Wi-Fi) and ability to resolve common access issues independently.

· Familiarity with server-room environments and basic inspection points for servers, UPS, etc.

· Hands-on experience as a user or first-line supporter of SAP (any module) and OA is preferred; basic understanding of MES / ERP is a plus.

Language Skills

· Bahasa Indonesia as working language.

· Basic English reading ability preferred.

· Mandarin-speaking candidates are a plus.

Personal Attributes

· Reliable and responsible, with a strong service mindset and communication skills.

· Able to adapt to a plant environment and accept occasional overtime and shift support.

· Able to maintain basic documentation and use a ticketing system with simple English/Chinese.