IT Engineer

Responsible for providing end-user support, Microsoft 365 administration, infrastructure support, and endpoint management across the APAC region. The role works closely with business users, Global IT teams, and external vendors to ensure stable, secure, and efficient IT operations while supporting regional IT initiatives and projects.

Principal Accountabilities:

 Serve as the first point of contact for users seeking technical assistance via phone, email, Teams, or remote support tools.

 Troubleshoot and resolve hardware, software, operating system, network, mobile device, and Microsoft 365 related issues.

 Administer and support Microsoft 365 services, including Entra ID (Azure AD), Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Copilot.

 Manage company-owned laptops, mobile devices, and endpoint management solutions, including Microsoft Intune.

 Support IT infrastructure operations, including servers, backup systems, network connectivity, and wireless services.

 Maintain IT asset management processes, including procurement, inventory control, lifecycle management, and vendor coordination.

 Participate in regional and global IT projects, including system deployments, upgrades, testing, and user training.

 Ensure compliance with corporate IT security policies and support cybersecurity initiatives.

 Create and maintain technical documentation and standard operating procedures.