IT Engineer

Our results-focused Technology Operations (TechOps) team delivers secure and reliable technology services across all company properties. These properties include a mix of commercial and residential locations, each with distinct technology needs, support requirements, and service expectations. The TechOps team supports wired and wireless networks, network security and monitoring, servers and virtualization, cloud services and applications, endpoint and telephone services, backup and disaster recovery, specialized theater and editorial systems, executive technology needs, and technology projects.

The TechOps Engineer is an infrastructure generalist with a primary focus on network operations and planning. The engineer designs, implements, monitors, troubleshoots, and documents the organization’s multi-site wired, wireless, VoIP, VPN, and WAN infrastructure. Responsibilities include switching and routing, firewalls, wireless platforms, DNS and DHCP, network monitoring, structured cabling, performance and capacity analysis, infrastructure lifecycle planning, and network security.

The engineer also serves as an advanced escalation resource for the help desk, providing technical expertise across Microsoft 365, Active Directory, backup and recovery systems, hardware and software deployments, and other user-facing technology solutions.

As part of the team’s shared responsibility for service continuity, the TechOps Engineer participates in a rotating on-call schedule for critical technology needs outside standard business hours. During assigned on-call periods, the engineer must be available to respond remotely and, when the situation requires onsite support, arrive at the appropriate property within one hour.