IT ENGINEER
Summary
A hands-on IT generalist role at a precision manufacturing firm: implementing, testing and maintaining ERP, MES and WMS systems, running UAT with vendors, troubleshooting hardware, network and access issues, managing IT assets, and enforcing security and Group IT policies across the organization.
About the role
This role provides comprehensive support for manufacturing systems, IT infrastructure, and technical operations. Supporting in the implementation, testing, deployment and maintenance of ERP, MES, WMS and other manufacturing-related systems, while maintaining IT infrastructure, managing IT assets, ensuring information security compliance, and coordinating IT projects across the organization.
Key responsibilities
Support the implementation, testing, deployment and maintenance of ERP, MES, WMS and other manufacturing-related systems
Coordinate User Acceptance Testing (UAT), document issues and follow up on system defects with Group IT and system vendors
Assist with system configuration, user training, documentation and application support
Work with Production, Engineering, Warehouse, Supply Chain, Finance and other departments to understand operational requirements
Support system upgrades, enhancements and integration activities under the direction of the IT Manager and Group IT
Maintain and troubleshoot computers, laptops, printers, network devices, software and other IT equipment
Provide timely technical support to employees and resolve hardware, software, connectivity and access-related issues
Maintain accurate IT asset inventories, software licence records and equipment assignment records
Implement Group IT policies, cybersecurity controls, endpoint protection and user access management requirements
Coordinate with the IT Manager and Group IT on system implementation and assigned IT projects
Requirements:
Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline, or equivalent relevant practical experience
Relevant hands-on experience in IT operations, infrastructure support or application support
Experience supporting ERP, MES, WMS or other manufacturing-related business systems
Practical experience in system implementation, UAT, troubleshooting, user training or application maintenance
Knowledge of computer hardware, networking, operating systems, user access management and IT security practices
Strong analytical, problem-solving and troubleshooting abilities
Able to work independently, prioritize tasks and respond effectively to urgent IT issues
Manufacturing, semiconductor or precision engineering industry experience will be an advantage
Experience working with Group IT teams, system integrators or external IT vendors will be an advantage