IT Enterprise Systems Support Engineer

You will provide first-line technical support to employees through phone, email, chat, remote support, and in-person assistance. You will troubleshoot end-user hardware, software, connectivity, mobile, and business application issues; manage tickets; support endpoint provisioning and lifecycle activities; maintain documentation; and assist with onboarding, office technology, and operational support.

Responsibilities

• Provide first-line technical assistance through phone, email, chat, remote support, and in-person interactions
• Troubleshoot hardware, software, mobile device, connectivity, and end-user computing issues
• Install, upgrade, repair, configure, deploy, and support end-user devices and peripherals
• Manage support requests and document resolutions in the ticketing system
• Support networking, cloud, and endpoint technologies
• Support conference room, audiovisual, telephony, and office security technology
• Lead device provisioning, operating system deployments, asset tracking, inventory management, and warranty coordination
• Create and maintain knowledge base articles and technical documentation
• Research, test, and recommend technologies that improve the IT environment
• Provision equipment, deliver technical onboarding, and support day-to-day employee operations

Requirements

• 2-4+ years of IT support, desktop support, help desk, or related technical experience
• Fluency in Hebrew and English
• Experience with ticketing systems, remote support tools, and Zoom or Teams
• Expertise supporting Windows, macOS, and Apple hardware
• Working knowledge of Linux, mobile devices, and endpoint troubleshooting
• Experience with Microsoft 365, Active Directory, Microsoft Entra ID, and PowerShell
• Experience with Intune, Jamf, SCCM, Windows Autopilot, and device lifecycle management
• Understanding of VPNs, MFA, switches, routers, wireless access points, Cisco, Fortinet, and remote connectivity
• Customer service, communication, problem-solving, organizational, analytical, and project leadership skills

Benefits

• Full Keren Hishtalmut
• Private health insurance
• Dental insurance
• Monthly wellness reimbursement
• Volunteering opportunities