IT Executive (Applications)

Responsibilities:

• Administer, maintain, and support corporate applications such as ERP, LMS, HRMS and other business systems

• Monitor system performance, manage user accounts and access rights, and coordinate application maintenance with vendors

• Provide Helpdesk technical support, troubleshoot issues, and ensure system availability and reliability

• Configure application settings, workflows, forms, notifications, dashboards, and reports to support business requirements

• Perform basic software customisation and develop low-code/no-code solutions to improve operational efficiency

• Support system enhancements, testing, implementation, and process automation initiatives

• Maintain and update corporate intranet pages, content repositories, and digital workplace platforms

• Manage and publish content across corporate social media channels and digital communication platforms

• Monitor user engagement, compile communication statistics, and support internal and external communication initiatives

• Work with stakeholders to gather requirements, analyse business needs, and recommend technology solutions

• Support ICT projects, application deployments, system upgrades, and digital transformation initiatives

• Conduct user acceptance testing (UAT), prepare documentation, and coordinate project implementation activities

• Conduct user training and develop user guides, knowledge articles, and standard operating procedures

• Ensure compliance with ICT governance, cybersecurity, data protection, and organisational policies

• Maintain application documentation, licensing records, configuration registers, and support audit activities

• Training and Skill Improvement, including attending Seminars, Workshops and Conferences

• Manage operational matters (such as claims approval and appraisal setting) timely

• Provide timely reports on assigned tasks / projects, and give prompt advance notice for leave applications

Requirements:

• Possess a Diploma or Degree in Information Technology or an equivalent field, with experience in enterprise application support and administration.

• Basic knowledge of systems such as ERP, LMS, and Microsoft 365 platforms (e.g., SharePoint, Power Apps, and Power Automate)

• Experience in application configuration, intranet management, user support, and digital content administration

• Strong analytical, communication, problem-solving, and stakeholder management skills

• Ability to support system enhancements, user training, and digital transformation initiatives while ensuring compliance with ICT governance and cybersecurity requirements