IT Executive
Summary
In-house IT Executive at Avelon Healthcare in Kuala Lumpur: providing end-user tech support, maintaining hardware, software, network and security infrastructure, and managing IT assets and backups. Also expects familiarity with Claude AI / OpenAI Codex and willingness to help prepare marketing content.
Salary: RM 3,200 – RM 4,000 per month
Job Summary:
At Avelon Healthcare, IT Officer will be responsible for ensuring the reliability, security, and efficiency of the Company’s IT infrastructure, systems, hardware, software, and network resources. You will provide timely technical support to employees, maintain IT assets and systems, safeguard Company data, and support the effective use of technology to ensure smooth and uninterrupted business operations.
Job Description:
Providing technical assistance and support to end-users regarding software, hardware, network, and other IT-related issues.
This involves troubleshooting problems, diagnosing and resolving technical hardware and software issues, both remotely and on-site.
Installing, configuring, and maintaining software applications across various platforms, ensuring compatibility and optimal performance. This may involve deploying updates, patches, and upgrades as needed.
Managing hardware inventory, including desktops, laptops, printers, and other peripherals.
Performing routine maintenance tasks such as cleaning, upgrading components, and replacing faulty hardware to ensure reliability and performance.
Assisting with the administration and maintenance of the organization's network infrastructure, including routers, switches, firewalls, and wireless access points. This involves monitoring network performance, troubleshooting connectivity issues, and implementing security measures.
Implementing and enforcing IT security policies and procedures to protect the organization's data and systems from cyber threats. This may involve configuring firewalls, antivirus software, and intrusion detection/prevention systems, as well as conducting regular security audits and risk assessments.
Familiar with Claude AI and OpenAI Codex, including their features, capabilities, and applications.
Willing to assist in preparing marketing content based on current market trends.
Qualification Requirements
Bachelor's Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
Relevant professional IT certification will be an added advantage.
Good knowledge of computer hardware, software, networking, system administration, and IT security.
Strong understanding of IT troubleshooting and technical support practices.
Good command of English and Bahasa Malaysia, both written and verbal.
Work Experience
Minimum 2–3 years of relevant experience in IT support, system administration, network administration, or a similar IT role.
Experience in managing IT infrastructure, hardware, software, user accounts, and network systems.
Experience in troubleshooting Windows-based systems, printers, network connectivity, email, and common office applications.
Experience coordinating with external IT vendors and service providers.
Experience in IT asset management, system backup, and basic cybersecurity practices will be an advantage.
Core Skills
Good knowledge of IT infrastructure, hardware, software, networking, operating systems, and basic cybersecurity.
Troubleshooting & Problem-Solving-Able to identify the root cause of technical issues and provide practical and timely solutions.
IT Security Awareness-Demonstrates good understanding of access control, password management, data protection, backup procedures, and cybersecurity risks.
Communication Skills-Able to communicate technical information clearly and provide effective support to users with different levels of IT knowledge.
Service Orientation-Responsive, patient, and committed to providing quality IT support to employees and departments.
Accuracy & Attention to Detail-Maintains accurate IT records, asset information, system configurations, licenses, and user access details.
Planning & Organisation-Able to prioritize IT requests, manage maintenance schedules, monitor outstanding issues, and complete assigned tasks within the required timeline.
Confidentiality-Able to handle Company information, user credentials, system access, and data with a high level of confidentiality and integrity.
Adaptability & Continuous Learning-Willing to learn new technologies, systems, applications, and cybersecurity practices to support the changing needs of the Company.
Teamwork & Collaboration-Able to work effectively with Management, employees, departments, vendors, and external technical service providers.