IT EXECUTIVE

About the role

This role involves providing IT support and system administration across a regional office network. You will manage user access, maintain IT infrastructure, and deliver technical support to end users across multiple platforms and systems.

Key responsibilities

• Create new user email accounts and manage user access and setup

• Assist with Microsoft SharePoint folder sharing and assign access to delegated users

• Provide remote support for printing and computer-related issues using AnyDesk or TeamViewer

• Conduct at least quarterly reviews with regional offices to verify active email users and remove access for resigned or departed employees

• Assist users with basic NetSuite system enquiries and issues

• Maintain IT equipment and software records, including IT reporting for the entire region

• Monitor IT inventory and assist with IT equipment purchases when required

• Perform basic troubleshooting and liaise with external IT vendors when necessary

• Provide basic IT support to users for computer, software, printer and email issues

• Install and set up computers, software and other IT equipment, remotely and locally

• Develop and maintain basic internal applications, scripts or automation tools to improve IT and business processes

• Support system integration, data management and simple database-related tasks

• Assist in identifying opportunities to automate repetitive tasks and improve existing systems

Skillset

• Basic to intermediate programming skills in languages such as Python, JavaScript, PHP, C# or similar

• Knowledge of database concepts and SQL is an advantage

• Ability to develop simple scripts, tools or automation solutions

• Good understanding of software development and troubleshooting

• Good knowledge of Microsoft Windows, Microsoft Office 365, SharePoint and Teams

• Basic understanding of IT systems and user access management

• Experience with remote desktop support is preferred

• Experience with NetSuite is an advantage

About you

• Minimum Diploma in Information Technology, Computer Science or related field

• Strong interest in programming, software development and IT automation

• Good programming and problem-solving skills

• Good troubleshooting skills for computer software and basic hardware issues

• Able to learn new systems and technologies quickly

• Good communication skills and able to support users from different offices

• Able to work independently and manage multiple IT tasks

• Willing to support both software/programming activities and day-to-day IT support