IT Executive
Posted Updated
Summary
IT Executive at CJ Logistics Asia in Singapore handling daily IT infrastructure and operations: managing the helpdesk, Windows servers (SQL, IIS, DNS, DHCP), and Cisco/SonicWall network and security equipment, plus workstation setup, end-user training, project deployment, and 24/7 standby support.
Job Responsibilities:
- Provide daily IT Infrastructure and Operations support to users.
- Manage the Helpdesk and the online support requests to provide effective technical support and troubleshooting.
- Setup and manage all IT Infrastructure equipment (e.g. NOS, Network & Firewall equipment).
- Support seamless operation infrastructure services.
- Support for hardware, desktop applications, software, network and security applications.
- Configuration of IT Workstation and Equipment including desktops/ PCs, laptops, wireless routers and mobile devices.
- Train and orientate end users on IT usage, security, systems, applications, primers and devices, etc.
- Deployment of projects locally and regionally, where necessary.
- Meet necessary support SLAs and expectations.
- Provide 24/7 standby support.
- Perform other ad-hoc duties related to the role as assigned.
Requirements:
- Diploma or Degree in Information Technology, Computing or related disciplines with min. 3 years of relevant experience.
- Proficient in Windows Systems (Server, SQL, IIS, FTP, DNS, DHCP & etc), Networking & Security Equipment (Cisco & Sonicwall).
- Have good problem analysis and solving skills in troubleshooting and resolving problems.
- Must be flexible and able to adapt to different customers, varying tasks, and responsibilities.