IT Executive
Summary
On-site IT Executive handling daily IT operations at Eastern & Oriental's Penang office: administering Windows servers, VMware virtualization, networking, backups and security, while running the service desk, endpoint and asset management, and Microsoft 365 support.
About the Job
Join us at Eastern & Oriental Berhad and have a role in shaping refined living experiences and inspiring spaces. We welcome you to contribute to our legacy of exceptional, timeless addresses. Apply now for a career in Information Technology with us, where your drive meets endless possibilities.
The position is based in our Penang Office in Malaysia.
Job Overview
To provide daily IT operation support in computer & network support, asset tagging, asset & license inventory control, asset disposal and mobile devices. To install, administer, and optimize servers and related components to achieve and maintain high performance of business applications. This position shares responsibility for the security, integrity, and safety of the company infrastructure.
Key Responsibilities
Server & Network Administration
Administer and maintain organization network infrastructure, including information security & privacy, disaster recovery, network integration, virtualization, mobile infra, web & CMS hosting, IT Security, Risk, Data Backup & Recovery, server administration, data center and patch update at HQ & branch offices
Ensure appropriate security measures are in place and risk management including executing IT BCP/DRP and manage local DR and remote DR for ensuring continuity in business operation
Ensure quality of network infrastructure services and system uptime to reach business support goals with network and server performance reports
Monitor server & network performance, security violations and WAN/LAN/WLAN stability. Implement and enforce security and audit requirements
Execute and implement IT Infrastructure project for enhancing stability and performance of IT system. Enhance or recommend IT solution as to support business users growth
Manage data backup implementation and capacity planning for the company IT system
Provide second level technical troubleshooting and support IT infra system
Keep abreast with the latest IT Infrastructure and technology to ensure skill sets is relevant for the business
Ensure compliance of regulatory requirement, company policies and procedures while adhering to standard operating policies & procedure for IT infrastructure
Maintain complete documentation in both project implementation and network administration
Participate in product evaluation, coordinate the arrangement of the POC (proof of concept)
Involve in maintaining intranet website using SharePoint
ServiceDesk (PC Support)
Support and monitor service desk via ticketing system to ensure meeting KPI/SLA and high user satisfaction
Provide daily IT operation support in computer & network support, asset tagging, asset & license inventory control, asset disposal and mobile devices deployment
Support new office network infra planning and setup
User coaching, guidance & training
Coordinate outsourcing services for offsite office IT operation support
Ensure compliance to regulatory requirements and technology policies and procedures
Implement IT projects according SOP
Explore latest feature for IT and related OS like Windows, Mac, iOS (iPad) and Android.
Kaspersky anti-virus deployment and monitoring for endpoint
Requirements
Must possess at least Diploma or Bachelor’s Degree in Information Technology related field
Professional Certification such as CCNA, ITIL, MCSE, MCTS or MCSA and VCP-Data Center is an added advantage
A minimum of 1 year experience which includes implementing and supporting the following core IT technologies: Windows 10/Windows 11, Windows Server, VMWare Virtualization, Active Directory, DNS, DHCP, Firewalls, Veeam, VLANs and VPN.
Hands on experience with Microsoft office 365 applications
Strong problem solving and analytical skills
Ability to work in a team