IT Executive
Salary: $3,200 – $4,200 per month
About the role
Provide level 1 and level 2 technical support to users across multiple locations, both onsite and remotely. Support Windows 11, Microsoft 365 applications, mobile devices, and collaboration platforms. Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), and Intune.
Key responsibilities
Diagnose and resolve hardware, software, network, and application issues in a timely manner
Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), and Intune
Manage user accounts, access rights, device enrolment, and endpoint policies
Install, configure, monitor, maintain, and support end-user devices, software, and network infrastructure
Manage incidents, service requests, and problem tickets through the ITSM platform while meeting SLA targets
Maintain accurate IT documentation, including infrastructure records, asset inventory, software licenses, service subscriptions, and support contracts
Manage IT assets throughout their lifecycle, including procurement, deployment, maintenance, and disposal
Develop user guides, conduct end-user training, and promote cybersecurity awareness and IT best practices
Coordinate with vendors and service providers for support, maintenance, and procurement activities
About you
Diploma or Degree in Information Technology, Computer Science, or a related field
Minimum 3 years of experience in IT support, desktop support, or systems administration
Hands-on experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, Entra ID, and Intune
Strong knowledge of Windows 11, Active Directory, TCP/IP networking, and endpoint management
Excellent troubleshooting, communication, and customer service skills
Well-organized, self-motivated, and able to work independently in a fast-paced environment
Experience in manufacturing or industrial environment will be an advantage