IT Executive (Infra & EUC)_2 years Contract

As an IT Executive (EUC and Infrastructure), you will playa key role in delivering a reliable, secure and user-friendly technology environment across the organisation. This hands-on position offers broad exposure across end-user computing, cloud, servers, networks, and business-critical systems, with opportunities to improve services, introduce better ways of working and grow your technical capabilities.

• Serve as the first point of contact for end users seeking technical assistance through phone, email, Microsoft Teams and the ticketing system; provide timely support and maintain accurate case records through resolution.
• Configure, deploy, support and maintain end-user hardware and software, including PCs, laptops, mobile devices, printers and copiers, Windows operating systems and business applications.
• Collaborate with the IT team to plan and deliver software upgrades, operating system deployments and technology refreshes across laptops and mobile devices.
• Monitor infrastructure health and availability on a daily and weekly basis, proactively identifying issues and taking action to maintain reliable operations.
• Maintain accurate IT asset records and support the full asset lifecycle, including routine inventory updates and secure disposal.
• Review, refine and operationalise Infrastructure and End User related policies.
• Design, maintain and optimise Windows Server2016–2022 environments to support secure, reliable and high-performing operations.
• Administer and optimise Hyper-V virtualisation and Microsoft Azure cloud environments.
• Oversee CCTV and NAS operations, including regular reviews of backup and recovery readiness and the supporting policies, to strengthen service resilience and data protection.
• Manage network infrastructure such as CISCO switches and access points, Fortinet firewall, etc.
• Manage Active Directory, Group policies, Microsoft In Tune, etc
• Administer and enhance IP telephony solutions, leading upgrades and improvements that support evolving business operations.
• Administer backup solutions across Druva, Microsoft 365 and Azure Backup to maintain dependable data protection and recovery capabilities.
• Implement system monitoring solutions that provide early visibility of performance and security issues, enabling proactive investigation and resolution.
• Investigate and resolve Windows Server issues, restoring stable service and addressing underlying causes to reduce recurrence.
• Coordinate with third-party vendors, IT providers, and external support for effective service delivery
• Support monthly server patching and carry out checks after updates.
• Assist with the annual power shutdown and check that systems are operating normally after power is restored.
• Contribute to other IT initiatives that support organisational priorities, service improvement and the continued development of the technology environment.