IT EXECUTIVE (INFRASTRUCTURE - HARDWARE)

Job Descriptions:
· Installing and configuring computer hardware operating systems and applications including CCTV, printer, photocopy machine, bar code printer (first level support), firewall, and internet connection.

· Provide technical support in software infrastructure including bar code system (production), SAP, Autocount, and email.

· Troubleshoot system and network problems; diagnose and solve hardware or software faults.

· Assist in the implementation of new applications to continually enhance system performance.

· Liaise with external vendors for systems customization and upgrade.

· Provide guidance and conduct user training on existing and new applications.

· Establish the standard operating policies and procedures of MIS Department adhere to the company policies.

· Provide recommendations to update current MIS to improve reporting efficiency and consistency.

· Provide help desk support for incoming calls or email request for MIS assistance; ensure all help desk tickets are being follow-up and solve in a timely manner.

· Provide support to production and representative from OEM on new model set up with its product's application.

· Maintain proper filing system of MIS documents.

· Perform other duties as assigned by the Management.

Job Requirements:

· Possess at least a Diploma / Degree in Computer Science or equivalent.

· Written & spoken in Bahasa Malaysia, English & Mandarin. Mandarin is require when communicate with OEM representative from mandarin speaking countries.