IT Executive / IT Support Engineer (EUC & Infrastructure)

Salary: $3,500 – $4,500 per month

We are looking for a hands-on and service-oriented IT Support Engineer to provide end-user computing (EUC) support and assist with daily IT infrastructure operations. The successful candidate will be responsible for supporting users, troubleshooting hardware and software issues, maintaining IT equipment, and ensuring the smooth operation of IT systems and infrastructure.

This role is suitable for candidates with 1–3 years of IT support experience who are keen to develop their technical skills in both end-user support and IT infrastructure.

Key Responsibilities

1. End-User Computing (EUC) & IT Support

• Provide Level 1 and Level 2 IT support for hardware, software, operating systems, Microsoft 365 applications, email, printing, and connectivity issues.

• Install, configure, maintain, deploy, and troubleshoot desktops, laptops, printers, mobile devices, and other IT peripherals.

• Manage workstation provisioning, OS imaging, software installation, patching, and endpoint security, including Endpoint Detection and Response (EDR) solutions.

• Perform user onboarding and offboarding, including account creation, equipment preparation, access provisioning, and device issuance.

• Manage IT incidents and service requests, ensuring timely resolution, proper documentation, and escalation of complex issues to senior engineers or external vendors.

• Support corporate devices and IoT devices, including TMS machines, where applicable.

2. Systems, Server & Infrastructure Administration

• Manage, maintain, and troubleshoot Active Directory (AD), Group Policy Objects (GPOs), DNS, DHCP, and Microsoft Entra ID user and group administration.

• Administer and support on-premises server infrastructure and virtualized environments, including VMware ESXi.

• Perform server monitoring, system health checks, backup verification, data restoration testing, storage allocation, and routine maintenance.

• Manage operating system patching, system updates, firmware upgrades, and infrastructure lifecycle activities.

• Assist with infrastructure deployments, upgrades, migrations, and other technical projects to ensure system availability and reliability.

3. Cloud & Microsoft 365 Administration

• Administer the Microsoft 365 tenant, including user accounts, license management, Exchange Online, Microsoft Teams, and SharePoint access permissions.

• Manage user access, security groups, and permissions across Microsoft 365 and other corporate systems.

• Implement and maintain cloud security controls, including Multi-Factor Authentication (MFA), email security and monitoring, and access policies.

• Troubleshoot Microsoft 365, email, collaboration, and cloud service issues to maintain business productivity and service continuity.

4. Network & Firewall Security Management

• Support and maintain network infrastructure, including LAN, Wi-Fi, VPN, switches, routers, and network cabling.

• Configure and troubleshoot network connectivity, VLANs, routing, and related network services.

• Administer and maintain Fortinet FortiGate firewalls, including firewall policies, SSL VPN access, and threat prevention features.

• Monitor network performance, investigate connectivity and security issues, and coordinate with network providers or external vendors when required.

• Assist with network infrastructure upgrades, security enhancements, and preventive maintenance.

5. IT Security, Operations & Maintenance

• Implement and maintain IT security policies, endpoint protection, access controls, and standard operating procedures.

• Perform routine system health checks, security updates, vulnerability remediation, and preventive maintenance.

• Support the management and monitoring of corporate endpoints, servers, network devices, and related IT systems.

• Ensure compliance with internal IT policies, security requirements, and operational best practices.

• Identify recurring technical issues and recommend improvements to IT systems, infrastructure, and support processes.

• Provide on-site technical support and assist with day-to-day IT operations to ensure reliable business and user services.

6. IT Asset Management & Documentation

• Maintain accurate IT asset inventories, including hardware, software, licenses, peripherals, and corporate devices.

• Track the assignment, issuance, movement, return, and lifecycle management of company IT equipment.

• Maintain and update IT documentation, including system configurations, network diagrams, infrastructure records, troubleshooting guides, and operational procedures.

• Document incidents, service requests, system changes, maintenance activities, and resolutions.

• Coordinate with external IT vendors and service providers to resolve technical issues, manage support requests, and facilitate equipment repairs or replacements.

Requirements

• Nitec, Higher Nitec, or Diploma in Information Technology, Computer Engineering, Computer Science, or a related discipline.

• 1–3 years of experience in IT support, desktop support, EUC, or IT infrastructure support. Fresh graduates with relevant practical experience or a strong technical foundation may also be considered.

• Basic knowledge of Windows operating systems, Microsoft 365, and PC hardware troubleshooting.

• Familiarity with Active Directory, user account administration, and basic networking concepts is an advantage.

• Good troubleshooting, problem-solving, and communication skills.

• A customer-oriented attitude with the ability to work independently and as part of a team.

• Willingness to perform hands-on IT support and work at Tuas area and different sites.
  
  

Preferred Skills

• Basic knowledge of TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
  Exposure to Microsoft Entra ID, endpoint management tools, antivirus solutions, and backup systems.

• Experience with IT asset management.

• Familiarity with basic server and network administration.