IT Executive

Job Summary

We are seeking a proactive IT Executive to support and manage day-to-day IT operations, Microsoft 365 administration, network connectivity, user support, vendor coordination, and computerized system compliance activities. The role will support the organization's technology infrastructure and clinical research applications while ensuring smooth and secure IT operations.

Key Responsibilities

• Provide IT support for laptops, desktops, printers, Wi-Fi, and office IT infrastructure.
• Administer Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and user account management.
• Support network, internet, VPN, firewall, and endpoint security solutions.
• Coordinate with IT, cloud, software, and telecom vendors for issue resolution and service delivery.
• Manage onboarding/offboarding of employees, user accounts, and IT assets.
• Support implementation and maintenance of clinical and business applications (CTMS, eTMF, HRMS, LMS, etc.).
• Assist in Computerized System Validation (CSV) documentation and compliance activities.
• Maintain IT inventory, licenses, SOPs, and technical documentation.
• Support cybersecurity, backup, and business continuity activities.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or related field.
• 2-5 years of IT support and administration experience.
• Basic understanding of Microsoft 365 Administration and Networking.
• Knowledge of cloud technologies and cybersecurity practices.
• Exposure to CSV, GxP, Clinical Research, CRO, SMO, or pharmaceutical environments will be preferred.

Desired Skills

• Microsoft 365 Administration
• Windows & Networking
• Azure/Entra ID (basic)
• IT Asset Management
• Vendor Management
• CSV Documentation
• Troubleshooting & User Support
• Good communication and documentation skills

Experience Preference: Clinical Research, CRO, SMO, Healthcare, Life Sciences, or pharmaceutical industry experience would be an added advantage.