IT Executive
About the role
We are looking for a proactive, tech-savvy, and detail-oriented IT Executive / IT Support Specialist to manage, maintain, and support our company's IT infrastructure, hardware, software, and network systems. In this role, you will be responsible for ensuring smooth day-to-day IT operations, providing end-user technical support across corporate offices and retail outlets, and maintaining system security and data backup protocols.
Key Responsibilities
1. End-User Technical Support (Helpdesk)
Provide first-line IT technical support to internal staff across head office and retail outlets (in-person, remotely, or via ticketing system).
Troubleshoot, diagnose, and resolve hardware, software, network, printer, and POS (Point-of-Sale) system issues in a timely manner.
Set up, configure, and deploy new workstations, laptops, mobile devices, printers, and peripheral equipment for onboarding staff.
2. Infrastructure, Network & Systems Administration
Manage and maintain local area network (LAN), Wi-Fi routers, firewalls, switches, VPNs, and internet connections across office and branch locations.
Administer user accounts, access permissions, and distribution groups in Microsoft 365 / Google Workspace and Active Directory.
Monitor server performance, system uptime, and storage utilization.
3. POS & Retail Systems Support (If applicable)
Oversee and support the operations of Retail POS hardware and software, barcode scanners, receipt printers, and payment terminals.
Coordinate with third-party software/hardware vendors for system maintenance, updates, or hardware replacements.
4. IT Security, Data Backup & Compliance
Ensure anti-virus/anti-malware software, security patches, and operating system updates are consistently applied across all devices.
Manage daily/weekly system backups, disaster recovery procedures, and data restoration tests.
Enforce company IT security policies, data privacy standards, and access control guidelines.
5. Inventory & Asset Management
Maintain an updated IT asset inventory (laptops, desktops, licenses, network gear, and accessories).
Assist in procuring IT hardware, software licenses, and consumables within the approved IT budget.
Job Requirements
Education & Qualifications
Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related technical field.
Professional certifications (e.g., CompTIA A+, Network+, CCNA, or Microsoft Certified Administrator) are a strong advantage.
Fresh graduates with basic IT knowledge, a strong willingness to learn, and a positive, proactive attitude are encouraged to apply.
Mandatory requirements
· Candidates must be comfortable supporting retail environment including halal & non-halal sections.
· Language proficiency in Chinese/Mandarin is an added advantage to facilitate effective communication across store networks.
· Hands-on experience in troubleshooting computer hardware and Retail Point-of-Sale (POS) systems.
· Solid foundational understanding of basic network infrastructure and connectivity.
Experience
1 – 3 years of working experience in IT helpdesk, technical support, or system/network administration.
Fresh graduates with solid practical technical knowledge and strong problem-solving skills are welcome to apply.
Experience supporting retail operations, POS systems, or FMCG environments is an added advantage.
Prior experience in the retail industry is highly preferred.
Candidates must be adaptable to operational retail demands, including availability for after-hours support (6:30 PM – 8:00 PM), weekends, and public holidays (managed via a structured team rotation system).
Soft Skills & Attributes
Excellent troubleshooting, analytical, and problem-solving skills.
Strong written and verbal communication skills in English and Bahasa Malaysia.
Patient, service-oriented attitude with good interpersonal skills with the ability to work independently, prioritize support tickets, and perform under tight deadlines.
Application Question(s):
What backup strategy would you recommend for POS and ERP databases in a supermarket environment?
How much is your expected salary?
How long is your notice period?
Job Type: Full-time
Work Location: In person