IT EXECUTIVE
Description
Job Description:
1. IT Infrastructure & System Support
Provide daily IT support for hardware, software, and network-related issues.
Install, configure, and maintain computers, laptops, printers, and other IT equipment.
Support company network infrastructure including LAN, WiFi, and internet connectivity.
Monitor system performance and ensure system availability.
2. User Support & Helpdesk
Provide first-level technical support to employees for IT-related issues.
Troubleshoot system, application, and network problems.
Assist users with software installation, configuration, and system access.
Maintain IT support tickets and ensure issues are resolved in a timely manner.
3. System Administration
Manage user accounts, permissions, and access control.
Perform system updates, patch management, and routine maintenance.
Maintain backup systems and ensure data integrity.
Monitor server and network performance.
4. IT Security & Compliance
Ensure compliance with company IT policies and security procedures.
Assist in implementing cybersecurity measures such as antivirus, firewall, and endpoint protection.
Support IT audit, PDPA compliance, and data protection requirements.
Monitor security alerts and investigate suspicious activities.
5. IT Asset Management
Maintain inventory of IT equipment and software licenses.
Coordinate procurement and replacement of IT hardware.
Track asset allocation and ensure proper documentation.
6. Project Support
Assist in implementation of new IT systems and infrastructure projects.
Work with vendors for installation, maintenance, and troubleshooting.
Participate in system upgrades and IT improvement initiatives.
7. Documentation & Reporting
Maintain proper documentation for IT systems, network diagrams, and procedures.
Prepare reports on IT incidents, system performance, and improvement plans.
Update standard operating procedures (SOP) when required.
Working Days: Mon – Fri, 9am – 5.45pm
Working Location: Grand Paragon Hotel, Level 10, Grand Paragon Hotel, 18, Jalan Harimau, Taman Century, 80250 Johor Bahru, Johor
Benefits:
· Lunch provided
· Annual Leave start from 17 days
· Team bonding activities and wellness program
· Insurance
· Free Parking