IT Executive

Job Objective

The Workplace Administrator – End User Computing (EUC) is responsible for delivering secure, efficient, and compliant end-user IT services, including computing asset deployment, endpoint configuration, Microsoft 365 and Intune administration, lifecycle management, and supporting the transformation of end-user computing toward an AI-enabled workplace.

Key Responsibilities

• Deploy and configure laptops, desktops, printers, and scanners for end users.

• Ensure systems are fully configured, secured, and productivity-ready on Day 1.

• Perform Active Directory / Microsoft Entra ID domain join (AD Join / Azure AD Join).

• Manage device administrator rights and enforce least privilege access.

• Implement BitLocker encryption and secure endpoint configurations.

• Apply CIS benchmark hardening using Microsoft Intune policies.

• Install and manage endpoint protection (Microsoft Defender / Sophos).

• Provision and de-provision user accounts, access, and assets.

• Provide L1/L2 support and manage tickets via ITSM tools.

• Ensure SLA adherence and timely resolution of issues.

• Support Layer 1 network activities (cabling, connectivity checks).

• Maintain IT asset inventory and CMDB records.

• Conduct user training and ensure policy acknowledgement.

• Ensure Support AI-enabled landscape by empowering users to adopt automated tasks

• Ensure Support audits and ensure compliance with IT policies.

Experience Requirements

3–6 years of experience in End User Computing / Workplace IT.

Certification (Preferred)

• ITIL Foundation

• Microsoft MD-102 / MS-102

Technical Skills / Tools

• Microsoft Intune, Microsoft Entra ID

• ITSM tools (Freshservice, ServiceNow)

• Asset Management / CMDB systems

• Endpoint Security tools (Defender, Sophos)

• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

• Microsoft CoPilot (Agents, and Generative AI)