IT Executive

Role & responsibilities

1. Network Management

Monitor and maintain LAN and internet connectivity. Troubleshoot network-related issues and ensure minimal downtime. Coordinate with ISPs and service providers regarding connectivity concerns. Monitor network performance and escalate critical issues when required.

2. Hardware & Software Management

Install, configure, upgrade and troubleshoot laptops, desktops, printers and other IT equipment. Perform OS installations, software installations and updates for Windows and macOS systems. Ensure required security patches and software updates are implemented. Maintain basic documentation of IT configurations and software/licenses. Provide timely resolution for hardware and software-related issues.

3. IT Asset Management

Maintain an updated inventory of office laptops, rented devices and BYOD assets. Ensure proper asset tagging, documentation, allocation and tracking. Manage asset handover and recovery during employee onboarding and offboarding. Conduct periodic asset verification and maintain accurate records.

4. Data Backup & IT Security

Support regular data backup activities and verify backup status. Ensure endpoint security, antivirus and access controls are properly implemented. Monitor basic system vulnerabilities and ensure compliance with IT security policies. Escalate security-related incidents to the appropriate team.

5. User Onboarding & Offboarding

Support new employees with laptop/system setup and required software installations. Configure systems and perform software checks for employee-owned/personal devices where applicable. Complete IT onboarding checklists and ensure all required access and systems are ready. Manage asset handover during onboarding and asset recovery during offboarding.

6. Technical Troubleshooting & User Support

Diagnose, resolve and document hardware, software and network issues. Provide remote and on-site technical support to employees. Troubleshoot issues related to laptops, desktops, printers, operating systems, applications and connectivity. Maintain a record of recurring issues and resolutions.

Preferred candidate profile

Experience: 1-2 years in IT Support, IT Operations, or Helpdesk