IT Executive (Retail Infrastructure)

Sep 18, 2026 3 hr. ago

1. Infrastrucutre Management

Manage and support cloud environments (Azure, AWS) and virtualization platforms
Manage and handles infrastructure modernization initiatives including network optimazation
Implement and manage infrastructure-level security policies and controls
Ensure compliance with industry regulations
Coorindate with security teams to mitigate risks
Provide input on infrastructure requirements during system design and implementation phases.
A good understanding of incident management, ensuring necessary updatea and follow-ups until case closure with proper resolution.

2. Infrastructure Support and Operation

Maintain and support IT infrastructure
Ensure high availability, performance and security of IT systems
Monitor and troubleshoot infrastructure performances issues and resolve them proactively
Oversee IT infrastructure that support POS systems, in-store connectivity, IT devices and equipments.
Supervise infrastructure support staff or external service providers as needed.
Manage vendor relationships, hardware/software procurement and service-level agreements (SLAs)
Troubleshoot technical issues and provide timely and effective solutions
Provide technical expertise on analysing and providing best solution on technical issues in timely and efficiently.
Classify IT requests according to business guidelines and IT business project plan;
Do a Trend Analysis all issues or incidents and highlight critical and outstanding issues.
Perform system operations and administration tasks, including checking and monitor multiple systems performance on a daily basis and user management.
Perform installation, setup, configuration, migration, upgrading and testing of software applications

3. Application Backup Support

Provide 1st level application support.
Able to tourbleshoot and provide solutions for technical issues or routes to appropriate escalation groups.
Perform system operations and administrative tasks including user management, monitoring of multiple system performances.
support company's events when required
Any other duties as and when assigned

· Minimum Diploma, preferably in Information Technology, Engineering, Business Administration or a related field.

· 2 years of relevant working experience.

· Good understanding of Retail, Ecom, Event & Office Operations.

· Good command of English, both written and spoken.

· Strong hands-on experience with IT devices, business applications and infrastructure.

· Strong troubleshooting, project deployment and vendor management skills.

· Experience in functional specification documentation, system testing and user training.

· Able to propose and implement technical solutions to meet business and user needs.

Skills